Career Opportunities at The Shoprite Group of Companies

Purpose of the Job

To plan, manage and support IT Applications and perform all support activities within the specified area.

Job Objectives

• To plan and manage all activities within the area of technology and within his/her responsibility
• Monitor and control allocated human and material resources
• Manage re-active tasks
• Planning, managing and controlling projects within the specified environment
• Managing Third-Party software releases
• Do Software configuration
• Contribute to Design of Software enhancements
• Liaise with relevant teams and drive infrastructure enhancements
• Drive Change control process
• Manage project dependencies, team and stakeholder relationships as it relates to the project
• Co-ordinate and integrate activities across multiple functional lines
• Provide back-up to relevant managers
• To ensure timely and effective communication with the delivery team, stakeholders and the business support users
• Liaise with other managers within the ICT functions and within the business
• Manage user expectations through regular communication with the user group
• To effectively manage the day to day IT operations within the specified area
• Create procurement orders and change requests
• Follow-up of procurement orders and change requests
• Monitoring and following up of all open service desk calls
• Identify and resolve any support call trends
• Handle any relevant support issues
• User Support in the specified area
• 2nd Level Support for the specified area
• Support for 1st level support on the service desk
• Train 1st level support
• To efficiently manage relationships and deliverables within the specified IT environment
• Investigate new technologies within the specified area
• Manage software bug and Enhancement lists
• Vendor call management
• Manage SLA with vendors
• Schedule change requests with both internal teams and vendors

Qualifications

• IT related Diploma / Degree (Desirable)

Experience

• 5 years broadly skilled in information and communication technology (Essential)
• 5 years of knowledge of all stages of systems development from specification to implementation (Essential)
• 3 years exposure to vendor management (Essential)
• Exposure to working in a Scrum Team (Essential)

Knowledge and Skills

• Problem-solving skills (Essential)
• Interpersonal skills (Essential)
• Communication skills (Essential)
• Project management skills (Desirable)
• MS Office suite (Essential)
• Jira (Desirable)
• Analytical Skills (Essential)
• Applying expertise and technology
• Planning and organising
• Delivering results and meeting customer expectations
• Relating and networking
• Persuading and influencing
• Adapting and responding to change

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Role Purpose

This is an exciting opportunity for you to join our dynamic team of Business Analysts at Shoprite. You will be part of delivering business and technology solutions across the Shoprite Group to some of the most recognised South Africa Retail brands and you’ll do it by working on the best of breed of technologies.

We’re proud to be publicly recognised as the largest private sector employer in South Africa and leading employer in Africa. We focus on attracting, developing and retaining a loyal and committed workforce, dedicated to the Group’s culture and organisational objectives.

The Business Analyst Team Lead is responsible for leading and coaching a team of Business Analysts, to maximise productivity and increase business delivery within the Business Analysis space. This includes the fostering of cross-discipline relationships to constantly review and improve on ways of work.  We offer a hybrid work model.

Role Description

• Information Seeking & Analysis Align closely with business and delivery stakeholders around strategic roadmaps.
• Assist to shape the demand for the specific area.
• Assist with lean business cases / PAC / Board approvals.
• Perform high-level analysis activities in the CE cycle
• Ensures E2E processes are documented, understood & aligned with business and architecture.
• Solid understanding of E2E for area of responsibility.
• Have a deep understanding of the value streams within the domain and products they support, to assist in shaping the roadmap for those products.
• Focus on customer centricity and customer experience throughout all operational processes and value streams and help to create a culture of customer centricity within the BA discipline.
• Surfacing and delivering regular insights to the Business Stakeholders with sound recommendations, allowing our Business Stakeholders to make informed strategic decisions.
• Produces innovative ideas or solutions that challenge traditional assumptions, and approaches ongoing developments from new perspectives.
• Devises, initiates and drives effective change initiatives in own area or department as well as across various disciplines
• Leadership, Facilitation & Influencing Collaborating with stakeholders (within IT and Business) to identify and consider opportunities for improvement and efficiency.
• Promote best practices and persuade stakeholders to change practices and consider other alternatives.
• Coaching and mentoring for BA's in BA tools, standards, best practices, processes and delivery.
• Promoting a culture of collaboration and cross-discipline engagement within the team.
• Ensures that the contribution of others is recognised through formal reward processes and also gestures of informal recognition.
• Lead a team of BAs.
• Communication, Building & Maintaining Relationships Assist with identification of resources to be allocated to work requests based on specific knowledge areas or skills Foster a partnership between business stakeholders, delivery teams, architecture and the rest of the BA community.
• Identify business and organisational constraints affecting options for change.
• Align with the PMO and Business on upcoming projects, initiatives and work request, so that we can start planning and communicating this, and anticipate resource requirements to ensure that resources are brought on board / assigned timeously.
• Collaborating with all disciplines and benchmarking value adding solutions.
• Evaluate and improve solution assessment and validation.
• Eliciting and analysing cultural, business and organisational constraints effecting options for change.
• Continuously support the business environment and provide recommendations for improvement.
• Organising, multitasking & time management Strong commitment to organisational objectives and ensuring high quality delivery on work.
• Ensuring costs are monitored and users and the organisation benefit. Able to coach the business analysts on organisation and effective time management.
• Knowledge and Application Creates and encourages a climate of team-working and collaboration across the organisation, acting as a visible role-model of these values and behaviours.
• Proactively consults with a broad cross-section of stakeholders during all aspects of decision making.
• Able to coach the business analysts in terms of methods used to analyze and benchmark business cases, which will align with the business strategies of the organisation (including feasibility and business benefits).
• Research and identify opportunities to improve the business' offering and add value to our customers through the solutions we provide.
• Drive the change management barriers impacting User Acceptance Testing.
• Solve & mitigate project risks.
• Liaise with Products Owners and other stakeholders to co-ordinate interdependencies and resolve issues.
• Actively contribute in the development of the BA practice within the organisation.
• Act as an SME in CoPs to share knowledge and expertise with the community.
• Demonstrates detailed and comprehensive knowledge of own area.
• Maintains a comprehensive knowledge of related external issues and knows about research and upcoming developments.
• Seeks to be actively involved in cutting-edge research and development activities. Ensures that the necessary organisational structures and processes are in place for others to do so.
• Proactively investigates ways that new technology can support the achievement of organisational objectives and significantly enhance overall performance.
• Demonstrates extensive understanding and in-depth knowledge of the working and overall function of organisational departments.

Qualifications

• Degree with 5 to 8 years of related experience.
• Advanced BA certification, CBAP, AAC or similar.
• Facilitation or Coaching qualification/experience.

Experience

• 5+ years experience SAP Merchandise Planning and Sourcing (SAP Master Data, Pricing, Promotions).
• Previous experience in leading a team including recruitment, resource allocation and people development.
• Experience working within all aspects of the Software Development Life Cycle (SDLC).
• Business Process Management experience.
• Excellent communication, both written and verbal.
• Excellent relationship management and collaboration skills.
• Good planning and time management skills.
• Good business and IT acumen.
• Problem-solving and decision making.
• Ability to influence.
• Organising, coordinating and directing.
• Self-starter, with a can-do attitude.
• Customer focused.
• Analytical thinking.
• Decision making.
• Results driven.

Knowledge and skills

•  Facilitation or Coaching qualification/experience.
• Business understanding of the broader retail industry.
• SAP experience.
• Aris experience.
• Very strong BA background.

go to method of application »

Role Purpose

This is an exciting opportunity for you to join our dynamic team of Business Analysts at Shoprite. You will be part of delivering business and technology solutions across the Shoprite Group to some of the most recognised South Africa Retail brands and you’ll do it by working on the best of breed of technologies. We’re proud to be publicly recognised as the largest private sector employer in South Africa and leading employer in Africa. We focus on attracting, developing and retaining a loyal and committed workforce, dedicated to the Group’s culture and organisational objectives.

The Business Analyst Team Lead is responsible for leading and coaching a team of Business Analysts, to maximise productivity and increase business delivery within the Business Analysis space. This includes the fostering of cross-discipline relationships to constantly review and improve on ways of work.

Role Description

• Information Seeking & Analysis Align closely with business and delivery stakeholders around strategic roadmaps.
• Assist to shape the demand for the specific area. Assist with lean business cases / PAC / Board approvals.
• Perform high-level analysis activities in the CE cycle (assisting to unpack Features, identifiy high-level impacts and dependencies etc)
• Ensures E2E processes are documented, understood & aligned with business and architecture.
• Solid understanding of E2E for area of responsibility.
• Have a deep understanding of the value streams within the domain and products they support, to assist in shaping the roadmap for those products.
• Focus on customer centricity and customer experience throughout all operational processes and value streams and help to create a culture of customer centricity within the BA discipline.
• Surfacing and delivering regular insights to the Business Stakeholders with sound recommendations, allowing our Business Stakeholders to make informed strategic decisions.
• Produces innovative ideas or solutions that challenge traditional assumptions, and approaches ongoing developments from new perspectives.
• Devises, initiates and drives effective change initiatives in own area or department as well as across various disciplines.
• Leadership, Facilitation & Influencing Collaborating with stakeholders (within IT and Business) to identify and consider opportunities for improvement and efficiency.
• Promote best practices and persuade stakeholders to change practises and consider other alternatives.
• Coaching and mentoring for BA's in BA tools, standards, best practices, processes and delivery.
• Promoting a culture of collaboration and cross-discipline engagement within the team.
• Ensures that the contribution of others is recognised through formal reward processes and also gestures of informal recognition.
• Lead a team of BAs.
• Communication, Building & Maintaining Relationships Assist with identification of resources to be allocated to work requests based on specific knowledge areas or skills.
• Foster a partnership between business stakeholders, delivery teams, architecture and the rest of the BA community; Identify business and organisational constraints affecting options for change.
• Align with the PMO and Business on upcoming projects, initiatives and work request, so that we can start planning and communicating this, and anticipate resource requirements to ensure that resources are brought on board / assigned timeously.
• Collaborating with all disciplines and benchmarking value adding solutions.
• Evaluate and improve solution assessment and validation.
• Eliciting and analysing cultural, business and organisational constraints effecting options for change.
• Continuously support the business environment and provide recommendations for improvement.
• Thinking partner and ambassador for the business.
• Organising, multitasking & time management Strong commitment to organisational objectives and ensuring high quality delivery on work.
• Ensuring costs are monitored and users and the organisation benefit.
• Able to coach the business analysts on organisation and effective time management.
• Demonstrates extensive understanding and in-depth knowledge of the working and overall function of organisational departments.

Qualifications

• Degree with 5 to 8 years of related experience.
• Advanced BA certification, CBAP, AAC or similar
• Facilitation or Coaching qualification/experience.

Experience

• 5+ years of SAP Planning and Procurement, Merchandise Distribution.
• Previous experience in leading a team including recruitment, resource allocation and people development.
• Experience working within all aspects of the Software Development Life Cycle (SDLC).
• Business Process Management experience.
• Excellent communication, both written and verbal.
• Excellent relationship management and collaboration skills.
• Good planning and time management skills.
• Good business and IT acumen.
• Problem-solving and decision making.
• Ability to influence.
• Organising, coordinating and directing.
• Self-starter, with a can-do attitude.
• Customer focused.
• Analytical thinking.
• Decision making.
• Results driven.
• Knowledge and skills.
• Facilitation or Coaching qualification/experience.
• Business understanding of the broader retail industry.
• SAP experience.
• Aris experience a very strong BA background.

go to method of application »

Role Description:

• Agree and manage promotional targets for National Buying teams for all deals and offers, and ensure adherence to set targets
• Provide key advisory support and guidance to the National Buying team on Customer Innovation strategies and focus areas
• Negotiate and manage supplier funding for personalised and targeted offers led by customer data as part of the Customer Innovation Activity Plan
• Set and manage supplier KPIs and reporting for all Customer Innovation Promotions and Offers
• Negotiate additional revenue for new supplier campaigns based on customer behaviour leveraging additional in-store media, collaborative campaigns, and customer insights
• Manage and report on return on investment for Customer Innovation Promotions
• Collaborate with Operational and Marketing teams to ensure the seamless execution of Customer Innovation across all channels (e.g. digitally and in-store)
• Collaborate with the Customer Innovation team to deliver incremental margin in line with business case by increasing shopper frequency and spend per quarter
• Use customer category market trends and insights to support the Customer Innovation Commercial Strategy to reward and retain loyal customers

Qualifications and experience

• Grade 12 / Matric Bachelor's degree in Procurement, Business Management, Marketing or Supply Chain
• 5 - 8 years Digital Product Management experience in Retail

Knowledge and Skills

• Scaling business/department profitability
• Customer data interpretation
• Strategic sourcing and buying
• Knowledge of the functions that support
• Customer Innovation
• Data analysis mechanisms (e.g. Nielsen, Aztec, Proclarity, SAP, supplier-customer insights, competitor range, and price and promotion surveys)
• Customer science models e.g. Dunnhumby Knowledge of banner strategies
• Understanding of local competitor, customer, and broader market insights
• Customer trends across categories