Application Support Analyst at JPMorgan Chase & Co.

About the job

Working in Application Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally -and to grow your career in any direction you choose.

This role requires a wide variety of strengths and capabilities, including:

• Bachelor's degree in Engineering, Computer Science, Information Technology or Technology equivalent

• Basic knowledge of application development

• Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed

• Working knowledge of development toolset to design, develop, test, deploy, maintain and improve software

• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals

Key Responsibilities

• Support of the Equities, CEM and Treasury trading platform, providing Level 1 and Level 2 support to the business and stakeholders.

• Provide day-to-day technical expertise and operational support to obtain highest degrees of Production Stability for the Front Office applications.

• Collaboration with other members of the Production Management team within region, other regions and across the wider organization as appropriate.

• Work with Application Development (AD) teams to implement and identify fixes to improve stability, reduce operational risk, and reduce manual tasks and 'touches to production'.

• Help in defining capacity and resiliency requirement metrics and failover/BCP capabilities in partnership with business and AD to improve reliability, stability and capacity management.

• Production systems monitoring, start of day (SOD) and start of week (SOW) checks.

• Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners. Ensure detailed post-mortem / root cause analysis reviews with AD partners and log follow up actions in Problem Management systems.

• Engage with project teams through the SDLC of new applications to ensure successful on boarding into Production Management.

• Participate in weekend activities such as Disaster Recovery testing, Exchange upgrades and Application releases.

• Global Projects involvement across Equity, Treasury and CEM desks.

• Production systems monitoring, start of day (SOD) and start of week (SOW) checks.

Technical Skills

• 5+ years' experience in Production Support in Financial services industry.

• Equities and Derivatives product knowledge

• Very strong Analytical and problem solving skills

• Excellent incident management skills with an ability to operate under pressure and co-ordinate resources effectively, identifying a path to resolution.

• Excellent knowledge of SQL and stored procedures (experience with Sybase and MS SQL databases)

• FIX protocol knowledge

• Excellent knowledge of UNIX (experience with Linux essential)

• Strong Shell / Python scripting skills

• Ability to prioritise workload, react quickly and escalate to meet business expectations.

• Strong working knowledge of real time monitoring systems (ITRS)

• Financial Product knowledge and JSE experience would be advantageous

General Skills / Competencies

• Excellent interpersonal skills, team player, with an ability to remain calm under pressure

• Excellent communication skills (verbal and written) in English, providing clear problem descriptions

• Proven complex problem solving/management skills and a strong eye for detail

• Proactive individual showing eagerness to learn and a strong sense of ownership

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.