Application Support Analyst at Mintek

Job description

The following activities are related to the systems specified below:

• SharePoint 2016 (with Nintex Workflow and Nintex/InfoPath forms)
•  SharePoint Online (with Microsoft Power Platform for workflow and forms)

Development Responsibilities

Requirement Analysis:

• Gather and analyze business requirements through collaboration with stakeholders.
• Create functional specifications and documentation.

System Development:

• Develop new, or enhance existing, processes, workflows, and forms.

Testing and Quality Assurance:

• Develop unit tests, integration tests, and system tests to ensure the quality of developments.
• Conduct reviews and peer testing sessions to identify and fix issues.

Documentation:

• Create and maintain technical documentation for system architecture, APIs, workflows, and user guides.
• Document process design with comments and maintain a version-controlled repository.

Deployment:

• Prepare and execute deployment plans, including rollback strategies.

Performance Optimization:

• Monitor system performance and identify bottlenecks.
• Optimize design and database queries for efficiency and scalability.

Support Responsibilities

Technical Support:

• Provide first-level support for end-users experiencing issues with developed systems.
• Troubleshoot and resolve technical problems in a timely manner.

Incident Management:

• Log, track, and manage incidents using ticketing systems.
• Prioritize incidents based on severity and impact on business operations.

System Monitoring:

• Monitor application performance and availability using monitoring tools.
• Respond to alerts and notifications for system outages or performance degradation.

Maintenance and Upgrades:

• Regularly update and patch software to maintain security and functionality.
• Implement system upgrades and enhancements based on user feedback and evolving requirement

User Training:

• Conduct training sessions for end-users to improve system understanding and efficiency.
• Create user manuals and training materials to facilitate knowledge transfer.

Collaboration with IT Teams:

• Work closely with system administrators, network engineers, and ICT support teams.
• Participate in cross-functional meetings to discuss system improvements and user needs.

Feedback Collection:

• Gather feedback from users to understand system limitations and areas for improvement.
• Analyze user behavior and system usage metrics to inform development.

Incident Reporting and Analysis:

• Prepare incident reports and conduct root cause analysis for recurring issues.
• Develop solutions or workarounds to prevent future incidents.

Compliance and Security

• Ensure that developed systems adhere to security best practices and compliance standards.
• Collaborate with security teams to conduct vulnerability assessments.

Change Management:

• Participate in change management processes to assess risks associated with system changes.
• Communicate changes and updates to relevant stakeholders

Additional Responsibilities

Research and Development:

• Stay updated on industry trends, emerging technologies, and best practices.
• Experiment with new tools and methodologies to enhance system performance and development processes.

Minimum requirements

QUALIFICATION AND EXPERIENCE

• Bachelor's degree in software engineering, Computer Science, Information technology, Information Systems, Computer Engineering, Computer Studies or equivalent 
• 2 – 5 years minimum relevant experience
• Training required :Relevant system certification, e.g. relevant to SharePoint Online and Microsoft Power Platform.