Application Support Specialist I (SAP) at The Shoprite Group of Companies

Purpose of the Job    

• To plan, manage and support tactical IT projects and perform all support activities within the specified areas.
• To plan and manage all activities within the area of technology and within his/her responsibility
• To ensure timely and effective communication with the project  team,  the project stakeholders and the business support users
• To effectively manage the day to day IT operations within the specified area
• To efficiently manage vendor relationships  and deliverables within the specified IT environment

Job Objectives    

• To plan and manage all activities within the area of technology and within his/her responsibility
• Monitor and control allocated human and material resources
• Manage re-active tasks
• Planning, managing and controlling projects within the specified environment
• Managing Third-Party software releases
• Do Software configuration
• Contribute to Design of Software enhancements
• Liaise with relevant teams and drive infrastructure enhancements
• Drive Change control process
• Manage project dependencies, team and stakeholder relationships as it relates to the project
• Co-ordinate and integrate activities across multiple functional lines
• Provide back-up to relevant managers
• To ensure timely and effective communication with the project  team, the project stakeholders and the business support users
• Liaise with other managers within the ICT functions and within the business
• Manage user expectations through regular communication with the user group
• To effectively manage the day to day IT operations within the specified area
• Create procurement orders and change requests
• Follow-up of procurement orders and change requests
• Monitoring and following up of all open service desk calls
• Identify and resolve any support call trends
• Handle any relevant support issues
• User Support in the specified area
• 2nd Level Support for specified area; support for 1st level support on service desk
• Train 1st level support
• To efficiently manage vendor relationships  and deliverables within the specified IT environment
• Investigate new technologies within the specified area
• Manage software bug and Enhancement lists with vendors
• Vendor call management
• Manage SLA with vendors
• Schedule change requests with vendors

Qualifications    

• IT Related Degree/National Diploma

Experience   

Desirable

• Experience within an IT support management position 5 years
• Experience in a retail or wholesaler industry 5 years
• Experience supporting, developing or enhancing ecommerce software 2 years
• Experience supporting, developing or enhancing Mobile applications 2 years
• Experience with a warehouse management ERP systems. (e.g. PosiTill, Navision, Oracle, Korber) 2 Years

Knowledge and Skills    

• Broadly skilled in information and communication technology 5 years
• Knowledge of all stages of systems development from specification to implementation 5 years
• Exposure to vendor management 3 years
• IT Change management 5 Years
• Exposure to Project Management
• Software development Background (E.G: SQL, .Net and App development)

Closing Date: 7th, June 2022