Application Support Specialist at Paracon

• We are looking for an experienced Application Support Specialist with strong expertise in STARLIMS (Laboratory Information Management System) to provide high-level application support, maintenance, and troubleshooting services. The ideal candidate will have a solid technical background and experience in system upgrades, configuration, and performance tuning within an enterprise environment.

Key Responsibilities:

• Provide end-to-end support and maintenance for STARLIMS, ensuring high availability and optimal performance of the system.
• Install, configure, and upgrade STARLIMS and related software components as required.
• Respond to and resolve user support calls and incidents in a timely and effective manner.
• Document system configurations, support procedures, and standards; ensure regular review and updates.
• Prepare systems and documentation for internal and external audits; address and resolve audit findings.
• Manage user access and application security including roles, privileges, and user provisioning.
• Monitor application performance and perform tuning and optimization as needed.
• Participate in planning, designing, and implementing system changes and enhancements.
• Provide technical troubleshooting and consult with internal development teams and stakeholders.
• Act as the technical liaison with vendors and manufacturers for advanced issue resolution.
• Handle patch management, version control, and ensure systems remain up to date.
• Support project delivery in alignment with scope, deadlines, and objectives.
• Maintain a high level of availability for production support, including after-hours support when required.
• Perform fault finding, root cause analysis, and proactive issue resolution.

Required Skills & Experience:

• Minimum 5–6 years of experience in application support, with at least 3 years working specifically with STARLIMS.
• Strong understanding of system installation, configuration, and upgrade processes.
• Experience in user support, documentation, and compliance standards.
• Proficient in application security, user role management, and privilege assignments.
• Skilled in troubleshooting, root cause analysis, and performance tuning.
• Experience with patch management, version control, and vendor engagement.
• Solid communication skills and ability to work effectively in cross-functional teams.
• Experience working in a regulated environment (e.g., healthcare, laboratory, pharma) is advantageous.
• Willingness to provide 24x7 support as needed.

Preferred Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Certifications or training in STARLIMS or relevant LIMS platforms are a plus.
• Knowledge of SQL, Windows Server, and system monitoring tools is beneficial.