Opportunities at Bidvest International Logistics

Job Purpose    
The role of an Application / System Super-User is to assume ownership and responsibility of the Warehouse Management System within the immediate and expanded work environment and provide business with sound advice with regards to improvements by the use of the WMS tool.

Qualifications & Experience    

• Matric.
• Minimum of 2 years work experience within a warehousing environment in a similar role.
• Must be a CargoWise certified operator or possess a certified specialist qualification.
• Relevant Diploma / Associated Degree would be beneficial.

Key Responsibilities    

• Assume ownership and responsibility on behalf of Operations for the WMS application/system (CW1, Streamline).
• Review and amend current processes with the aim of removing waste and improving on productivity and efficiencies.
• Undergo application / system training and become an expert on advanced application / system functions and features.
• Assist with application / system configuration by providing guidance with the completion of the take-on pack and master data collection.
• Oversee and assist with the implementation / roll-out of a new application / system.
• Support the implementation team / IT during roll-out and provide application / system support post-implementation.
• Train other users to use the new application / system and enforce the quality work instructions created on DGH.
• Assume responsibility for application / system data quality.
• Be the single point of contact to answer questions, solve problems and troubleshoot any application / system-related issues.
• Escalate non-resolved / complex issues to the appropriate IT Application Specialist.
• Address and meet operational information and reporting requirements from the application / system, and present / communicate information in usable and concise manner.
• Setup and extract KPI reports, productivity, and efficiency reports.
• Conduct inventory checks and stock counts, and compare to WMS.
• Assist with investigation of variances in consultation with operations and planning teams.
• Assist planning teams to investigate and resolve snap shot variances for clients with EDI into CW1.
• Daily monitoring of Dash boards and escalation of issues to operational teams and management
• Run comparison reports between the system and other systems and investigate differences in the shortest possible time.
• Complete user acceptance testing after each system upgrade for the application in the Demo / Lab environment and sign off on all the changes.
• Testing must be done for each integration client and all customized reports must be verified. Any faults must be escalated to the IT team

Skills & Competencies    

• Possess excellent end-user/ computing ability.
• Prioritize work effectively and possess ability to multi-task.
• Must be an effective communicator and good people skills.
• Must have the patience’s and ability to train others.

Closing Date: 10th, June 2022