Applied Scientist, AWS Support at Amazon

Key job responsibilities

• Analyze complex support case datasets and metrics to drive insight
• Design, build, and deploy effective and innovative ML solutions to optimize case routing
• Evaluate the proposed solutions via offline benchmark tests as well as online A/B tests in production.
• Drive collaborative research and creative problem solving across science and engineering team
• Propose and validate hypothesis to deliver and direct our product road map
• Work with engineers to deliver low latency model predictions to production

BASIC QUALIFICATIONS

• 3+ years of building models for business application experience
• Experience in patents or publications at top-tier peer-reviewed conferences or journals
• Experience programming in Java, C++, Python or related language
• Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing
• 4+ years of CS, CE, ML or related field experience

PREFERRED QUALIFICATIONS

• Experience using Unix/Linux
• Experience in professional software development
• Masters or PhD in Computer Science / Computer Engineering / Machine Learning / a related field