Area Service Manager - Northern Cape at Sandvik

Purpose of the role:

• Promote and build the Sandvik brand and Lifecycle offering in the Northern Cape region, ensuring customer value added service by maximizing and extending existing plant utilization and reducing life cycle running costs.
• Ensuring service contracts are executed in accordance with the scope of the contracts.
• Responsible for business development and opportunity identification in the Northern Cape Region, aligned to the Lifecycle service strategy.
• The role will also be responsible for all administration function in running of the Northern Cape Branch office inherent with the position

The job responsibilities:

Responsible for demonstrating an in-depth knowledge of Sandvik services and the value it can add to Sandvik and the customer.

• Responsible to develop new business opportunity for Sandvik through the Lifecycle strategy focus. This includes the development of new business at existing customers, as well as securing new business with customers and / or sites with whom we are not doing business with
• Living the Sandvik Core Values

Business Development and Execution

• Responsible to achieve a sales budget by visiting customers and make profitable sales.
• Promote Sandvik its equipment and service offering with present and potential customers in the area.
• Manage and execute service and maintenance as well as spare parts contracts with team input.
• Ensure that Service Level Agreements (SLA’s) and Spare Parts Agreements (SPA’s) are implemented and adhered to
• Responsible to monitor and update SLA performance and report back to the Company on any issues and opportunities, outline and implement required actions to improve
• With the support of the Capital Sales Department, the incumbent will be responsible for Capital Sales (new equipment) proposals including equipment sizing, costing, proposal writing and tender submissions.

Responsible to secure After Sales Income by identifying and securing:

• Customer RFQ’s for required on-site spares and fabricated parts
• Customer RFQ’s for equipment to be refurbished or repaired
• New or amended service and maintenance agreements
• New or amended spare parts agreements
• that the customer always has enough on-site emergency stock
• Communicate & liaise effectively at all levels within the organisation

Responsible to liaise with Sandvik (SRP) Head office and update and inform the customer on:

• The status and information relating to customer quotes for spares/parts and refurbishments/repairs - liaise with Sandvik’s Lifecycle/Aftermarket department
• The status of customer orders and delivery dates– liaise with Sandvik Supply Chain department
• Technical equipment performance - liaise with Sandvik’s Lifecycle and Technical department
• Ensure that processes between Sandvik Head Office, the Northern Cape Branch and the customer are streamlined to ensure ease of doing business.

Customer Focus

• Responsible to provide on-going customer reassurance:
• Ensure that regular on-site training and advise to site personnel on correct operating procedures are given
• Ensure that customers are supplied with Sandvik equipment and service information
• Ensure that regular customer re-assurance is provided and ensure customers are fully satisfied with Company’s equipment, service and capability
• Ensure that customers are provided with immediate on-site problem solving and solutions
• Responsible to keep regular contact and build mutual trust and respect with customers, understand and attend to customer needs
• Responsible to communicate needs to Sandvik Head Office departments as applicable.
• Responsible to pro-actively anticipate customer needs

Operational Effectiveness

• Responsible for the management of the Northern Cape Branch stock, as well as assets and equipment used by branch personnel.
• Responsible to ensure that branch costs are maintained within budget, as may be amended from time to time.
• Responsible to monitor and review departmental progress against deadline targets.
• Responsible for technical excellence (right first time, high productivity, high efficiency, high effectiveness, minimise waste/maximise value add)

Staff

• Responsible for own and staff compliance to Standard Operating Procedures (SOP's).
• Responsible for own and staff compliance with company policies and levels of authority, as may be amended from time to time.
• Establish goals and objectives for self and team and implement accordingly to help support/improve job performance.
• Responsible to determine employee requirements in co-ordination with the departmental managers to ensure maximum output and productivity.
• Monitor and implement wage system for hourly paid staff in the branch,
• Monitor, review and address employee underperformance, maintaining appropriate records in accordance with company procedures.
• Ensure that appropriate systems and processes are in place to measure and manage staff performance and to coach and develop a high-performance workforce.
• Address any staff discipline or grievance issue, maintaining appropriate records in accordance with company procedures.
• Responsible that recruitment and employment in the department are carried out in accordance to company procedure and in compliance with current employment law.

Health and Safety

• Must sign and adhere to the required legal liabilities required and associated with the role in terms of both the Occupational Health and Safety Act, as well as the Mine Health and Safety Act. In addition, the incumbent will ensure that the staff reporting to the Northern Cape Branch, assign themselves to the required Health and Safety roles as required by their job function and adhere to all Health and Safety legislation, as well as the Sandvik Health and Safety Policy and the Health and Safety Policies of the customers on whose sites they work.

Qualifications & Experience Requirements

• Degree in Metallurgical/ Mechanical Engineering or technical related field
• Previous experience and exposure in mining industry and related industries in a managerial role, with multiple direct reports (+-5years management experience).  MANAGERIAL EXPERIENCE IS MANDATORY

MINIMUM REQUIREMENT

•  Preference will be given to an individual with good crushing and/or vibrating screen/feeder and related machinery experience and process plant and site exposure.

Other Requirements & Competencies

• Sound understanding of bulk material handling and comminution and separation business
• Strong know-how and technical understanding of vibrating equipment
• Good understanding of mining site plants and process engineering
• Able to conduct technical site and equipment inspections and assessments
• Ability to read engineering drawings
• Sound judgement and problem-solving ability
• Listening and logic interpretation
• Strong customer orientation
• Advanced communication skills
• Must be flexible and self-reliant, self-starter
• Excellent time management
• Sound commercial reasoning
• Strong understanding and compliance with Health and Safety in the workplace
• Ability to function independently and with responsibility without direct supervision
• The ability to make sound decisions related to identified problems without assistance
• Ability to summarize and write professional technical customer reports
• Follow-through ability to complete tasks
• Computer Literacy – MS Office