Assessor at Telesure Investment Holdings (TIH)

Introduction
The Assessor contributes to the organisational goals by supporting the claims handling philosophy and supply strategy, mitigate risk of vehicle spend (quantification, identification and validation of vehicle). All services are delivered against agreed service and functional standard. The successful incumbent will be based in Greenstone.

Specification

• Specialise in specialist vehicle knowledge and apply skills to optimise repair cost
• Internal knowledge and skills of industry methods and process not relying on partners / industry to advise and dictate.
• Creating, revising and implementation of standard operating procedures
• System change management implementation
• Project management of all Assessing related interventions internal and external e.g. systems being implanted, or applications.
• Identification and recommendations of training needs for the business unit
• Subject matter expert in providing system and process related matters
• Evaluate overall quality of internal and external business practises and philosophies
• Dealing with complex escalated matters
• Training / Coaching / Mentoring based on findings of internal and external business practises e.g. system and operation process
• Interpret, translate, communicate key findings and recommendations to internal and external stake holders
• Effectively build, maintain and manage relationships with service providers, colleagues and customers
• Subject matter experts in providing input on escalated complex / industry practise

Requirements
Education

Essential

• Grade 10 (Standard 8) with University Entrance (NQF4):
• Mechanical Engineering / Panel beating N2

Desirable

• Grade 12 (Standard 10) with Mechanical Engineering / Panel beating N2/ N3 level

Essential

Experience

7 - 9 Years’ Work Experience In The Following

• Workshop / Motor Industry experience
• Frontline / client relationship experience in a panel beating environment
• Practical panel beating, spray painting, mechanical and electrical experience
• Assessing experience at a short-term insurer

Essential

• Workshop processes
• Estimation knowledge
• Workshop experience in the motor industry
• Abuntex / Audatex
• Up to date knowledge of Abuntex / Audatex
• SAQA Accredited Equivalent -It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.