Asset Mngt: Team Leader Client Services at Nedbank

Job Purpose

• To minimise financial and reputational risk exposure relating to administration functions for internal and external stakeholders within Nedbank through enabling others.

Job Responsibilities

• Build strong relationships with external stakeholders by identifying needs; paying on time; resolving queries timeously; networking and regular communication.
• Build and maintain working relationships by fostering collaboration; ongoing communication; assigning responsibility and accountability and sharing relevant information.
• Managing queues and capacity.
• Complete authorisations as and when required.
• Conduct call evaluations for consultants (QAs and Call-backs).
• Play a role in systems maintenance and new systems testing.
• Participate in interviews as and when required.
• Managing and assisting with client data quality initiatives.
• Participate in People surveys eg. Pulse and address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.
• Improve turn-around times by mentoring staff and measuring performance according to SLAs.
• Contribute to Business unit profitability by preventing and minimizing financial losses and monitoring expenses.
• Manage performance of staff by implementing performance agreements; ensuring a clear vision; agreeing on goals and objectives; providing regular feedback on performance; recognising and rewarding achievement and take appropriate corrective action where required.
• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Contribute to team effectiveness byfollowing the recruitment process when recruiting talent.
• Maintain a capable high performing team andensure an environment for optimal performance is created by identifying talent pool through conducting career conversations; utilising the talent grid principles and developing talent retention programmes (e.g rotation).
• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
• Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
• Meet team objectives by scheduling and coordinating staff and resources according to daily SLAs.
• Improve team performance by identifying staff performance gaps from assessment evaluations; analysing performance data from the Management Information System (MIS); mentor and coach.
• Drive workflow efficiency by reviewing work for quality; constantly checking and monitoring systems; allocating resources; organising staff and coordinate activities according to work volumes.
• Resolve work obstacles by investigating; identifying root cause; selecting best alternatives and provide feedback to relevant stakeholders.

People Specification

We are looking for leaders who are encouraging, energised, innovative and able to step up and contribute to beyond their area of expertise.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• National Diploma: Financial Management , Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

• 2-3 years people management experience in financial risk and process management