Assistant Director: Information Communication Technology at Department of Land Reform and Rural Development

REQUIREMENTS : Minimum requirements:

• Applicants must be in possession of a Grade 12 Certificate and National Diploma (NQF level 6) / Degree qualification in Information Technology / Computer Science or related equivalent qualification.
• Minimum of 3 years' experience at junior management level in ICT environment relating to Local Area Network (LAN) and Wide Area Network (WAN), ICT servers and applications, Network and Hardware support

DUTIES :

• Provide Local Area Network (LAN) and Wide Area Network (WAN) support. Check connectivity on transversal and business application systems. Report on the functionality of the systems. Monitor systems reconnections. Manage, assess and resolve network infrastructure connectivity (Switches, Routers and Access Points (AP's). Receive new user creation forms from users and submit for creation on departmental network. Provide feedback on new user creations. Process and submit user network terminations as received from Human Resource Management (HRM). Compile monthly Information Technology (IT) reports. Manage and maintain ICT servers and applications. Monitor and assess server environment and access control. Ensure server and connection issues are assessed and resolved satisfactorily.
• Report and manage escalation of server room issues for smooth resolutions. Facilitate, install and update of ICT Application, eg, Antivirus, etc. Scan and clean computers for viruses. Scan and remove unwanted / unapproved DLRRD applications. Setup, configure and connection of IT applications. Manage and monitor Network and Hardware support to business / users via ICT Call logging process. Attend and manage user workstation ICT logged calls (allocation, resolution, resolution update) in respect of hardware, software and network in context to the Service Level Agreement (SLA) timelines. Generate call management reports. Review and implement corrective actions on calls / processes.
• Participate in central ICT projects of rolling out new initiatives in departmental offices across the province. Conduct ICT business needs and equipment assessment report with related recommendations on resolutions / specification. Supervise and manage sub-Directorate. Manage the day-to-day operations of the IT unit. Manage staff subordinates work allocation and leave. Ensure that calls are resolved and closed within the stipulated SLA time frame. Manage Central National Office / Provincial ICT projects and provide project status updates.