Assistant Director: Information Communication Technology - Microsoft D365 Support at Department of Higher Education and Training

REQUIREMENTS : An appropriate bachelor’s degree/ national diploma (NQF Level 6) in information technology, Computer Science. A minimum of 3-5 years of relevant experience in ICT, with at least (3) to five (5) years of Microsoft D365 Application Support and work experience at a supervisory role. Must have experience with all phases of Microsoft D365 software development life cycle using a combination of Azure DevOps and LCS. Experience with Microsoft Azure Platform (Azure Service Bus, Logic App, PowerApps, Event Hub, Power Automate, etc.) will be an added advantage.

DUTIES :

• The D365 Support Technician (Assistant Director Level) will oversee technical support and operational readiness during the implementation of Microsoft Dynamics 365. Act as a bridge between the technical team, business stakeholders, and end-users, ensuring system stability, issue resolution, and successful rollout. The Administrator will be responsible for analysis, configuration, and maintenance of the Microsoft Dynamics D365.
• The ideal candidate should have knowledge of D365 system, workflows, configuration (including UI / form development), security, reporting / dashboards, any custom development, web portals, data integrations, and any device integration. Knowledge of ICT legislation and policy frameworks in the public service. Continue monitoring & fine-tuning performance for D365 instances. Assist the team to ensure compliance with IT policies and procedures.
• Collaborate with developers, integrators, and business partners for system enhancements/upgrades. A valid driver’s license. Coordinate ICT service delivery, including user support, and system administration. Oversee the implementation and maintenance of business systems and enterprise resource planning. Ensure proper ICT governance, including risk management, business continuity, and disaster recovery planning.