Assistant Director: Patient Affairs 1 Post at Gauteng Department of Health

Requirements :

• Senior Certificate (Grade 12) or equivalent. National Diploma/Degree (NQF level 6/7) in Public Management/Administration/Business Administration or any relevant equivalent qualification (NQF level 6/7) with 5 years and more proven experience in supervisory level.
• 5 years’ experience in a senior position in Hospital Patient Administration environment will be an added advantage. Experience in managing people and projects with the ability to plan strategically.
• Demonstrate computer literacy in the Microsoft Office Suite (Word, Excel, Power Point and Outlook), with the ability to compile presentations and draft professional reports.
• Competencies Required: Good knowledge and understanding of the policies and procedures governing patients’ administration in the public sector. Understanding of current Patient Affairs/Administration with specific reference to both Outpatients and Inpatient Management. Ability to make progressive decisions and work under pressure.
• Ability to exercise good judgement and discretion in applying and interpreting departmental policies and procedures and developing unit Standards operating procedures.
• Proactive approach to problem solving and ability to prioritize issues and other work-related matters and to comply with timeframes. Ability to translate strategic objectives into practical planning framework. Must have high level of reliability and ethics, commitment to work beyond the call of duty, Relate well to a diversity and range of stakeholders. Demonstrate willingness to assume acting responsibilities in senior roles when required.

Duties :

• Manage the following areas to ensure efficiency and cost effectiveness: Patient Administration, Ward Clerks, Patients Medical Records, Mortuary Services, Porter and Registry Services.
• Ensure that patient registrations are carried out correctly and accurately. Strategize and implement reforms that will improve patients flow, reduce waiting times and increase efficiency.
• Implementation of integrated LEAN management philosophy into the hospital’s mandate, guidelines or policies. Ensure efficient and effective booking system throughout the clinical business unit.
• Continuously provide report related to patient Administration. Develop patient Administration standard operating procedures and ensure that they are implemented effectively. Ensure compliance with all statutory regulations and policies. Assist in ensuring that the hospital has appropriate and effective monitoring systems in place to guarantee value for money and high-quality service. Monitor staff appraisal (PMDS). Train, develop and monitor staff to improve service delivery.
• Co-ordinate the drawing of strategic plans, business plans, and operational plans in patient administration. Ensure that controls are in place to prevent abuse of state properties.
• Maintain effective and efficient utilization of all allocated resources. Ensure that patients are registered and their files are retrieved timeously and so that they proceed to their clinics.
• Regularly conduct internal audits in patient Administration, Medical Records and Mortuary. Ensure effective and efficient cash management of all state monies collected. Contribute as a member of a multi-disciplinary management team towards the effective management of the hospital. Management of the hospital. Management of budget allocated to sub-programmers. Knowledge of PFMA and Supply Chain Management Regulations and other regulatory framework

Closing Date : 20-05-2026