Assistant General Manager (Cleaning), JHB at Dixie Recruitment

Job Description

• Our client in the commercial cleaning and hygiene services industry is looking for an ambitious Assistant General Manager to support the operational and client-facing functions of the business. The ideal candidate will be confident, well-spoken and positive, with a strong customer-service focus and the ability to manage people, operations and client relationships. Experience in the contract cleaning, hygiene or related services sector will be highly beneficial.

Minimum Qualifications & Requirements:

• Matric, with a Management Diploma or relevant management qualification.
• Proven experience in a management or operational leadership role.
• Experience managing service delivery teams, preferably within the commercial cleaning, hygiene, facilities or related services sector.
• Strong people management skills, with the ability to coach, motivate and develop teams.
• Sound knowledge of industrial relations, employee management and operational procedures.
• Confident, well-spoken and professional, with excellent communication and client-facing skills.
• Valid drivers license
• National travel expected
• Clear Crim and Credit records

Key Responsibilities:

• Oversee the day-to-day operations of the Johannesburg branch, ensuring consistent and high-quality service delivery.
• Ensure clients receive the required contract cleaning, hygiene and related services in line with agreed service levels.
• Manage and maintain strong relationships with clients, acting as a senior point of contact and ensuring a high level of customer satisfaction.
• Deal with client queries and complaints professionally, ensuring issues are resolved promptly and followed through to completion.
• Manage, motivate and support Operations Managers and operational teams to achieve service delivery and performance objectives.
• Conduct regular client and site visits, nationally where required, to monitor service standards and strengthen customer relationships.
• Monitor operational reports, identify trends or areas of concern and implement appropriate corrective action.
• Oversee branch payroll, budgets and expenditure, ensuring effective cost control and operational efficiency.
• Manage staff-related matters, including performance, discipline, leave and adherence to company policies and procedures.
• Support the growth of the business by identifying opportunities, developing existing client relationships and promoting the full range of services, including contract cleaning, hygiene, sanitising, pest control, carpet cleaning and event management.