The Department of Health aims to provide quality health services and ensure a caring climate for service users, implement best-practice health care strategies, create a positive work environment for staff, and provide appropriate and top-quality training for health workers. Our vision is to provide high-quality, efficient and accessible healthcare to transform people's lives. Our mission is to create an effective public healthcare system in Gauteng by ensuring we have the right people, skills, system and equipment to provide the care our patients need to live healthy and quality lives.
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Grade 12 or equivalent. Basic R425 qualification (Diploma/ Degree in nursing) that allows registration with the SANC as Professional Nurse. Proof of registration with SANC as a Professional Nurse.
A Health Service Management or Nursing Administration qualification with duration of at least 01 year, accredited with SANC.
A minimum of 8 years appropriate/recognizable nursing experience after registration as Professional Nurse with the SANC in General Nursing. At least 3 years of the period referred to above must be appropriate/ recognisable experience at management level.
At least 1 year experience in Quality Assurance environment. Applicant must be in a possession of a valid South African driver’s license and able to drive. Computer Literacy (i.e. MS Word, PowerPoint and Excel). Knowledge and understanding of Healthcare Quality Assurance program (Patient Safety Incident (PSI) Management, Customer Care Services, Regulated Norms and Standard, Ideal Clinic/ CHC Framework) etc. Knowledge of related Guidelines Health Regulations, Policies and Acts.
Ability to work independently in a multidisciplinary context. Ability to handle multiple projects and activities simultaneously. Analytical thinking, independent decision-making and problem-solving skills. Report writing skills. Good work ethics, integrity and honesty.
The following will be an added advantage: A qualification in Total Quality Management.
Duties :
Manage the Operational requirements for Quality Assurance Programme. Develop an Operational Plan aligned to the Departmental Strategic Plan. Develop Quality Improvement Plans, Protocols, and SOP’s.
Ensure compliance to indicators with regards to Complaints, PSI, PEC, Ideal Clinic/CHC Framework, Regulated Norms and Standards and Clinical Audits.
Promote compliance, implementation, monitoring of National Guidelines and Policies. Support the unit in the investigation of Complaints and PSI, conduct QA meetings and Clinical Audits.
Conducts support visits to the facilities in the District. Collate and consolidate monthly, quarterly, and annual reports. Monitor compliance of Quality Assurance Indicators as per Annual Performance Plan.
Analyse data, establish and monitor trends. Plan and facilitate relevant trainings on Quality Assurance program. Liaise with relevant internal and external stakeholders. Excellent written communication skills, including the ability to prepare documents and display the capacity in human resource planning and people management.
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