The Department of Health aims to provide quality health services and ensure a caring climate for service users, implement best-practice health care strategies, create a positive work environment for staff, and provide appropriate and top-quality training for health workers. Our vision is to provide high-quality, efficient and accessible healthcare to transform people's lives. Our mission is to create an effective public healthcare system in Gauteng by ensuring we have the right people, skills, system and equipment to provide the care our patients need to live healthy and quality lives.
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Grade 12 certificate with a basic R425 qualification in Nursing Degree/ Diploma or equivalent (General Nursing, Midwifery, Community Nursing, Psychiatry).
Appropriate and relevant experience with a minimum of 8 years post registration of which 3 must be appropriate recognizable experience in a Quality Management position in a hospital setting.
A diploma/Degree in Nursing Management and proof of SANC registration is a must. Good communication, good interpersonal relations and computer literacy are essential.
Valid driver’s license will be an added advantage. Ability to perform under pressure and willing to work extended hours. Knowledge on Ideal Hospital Realisation & Maintenance Framework, its implementation and monitoring thereof including Patient Safety Incident Management, Complaints, Compliments & Suggestions Management, Patient Experience of Care, Daily Patients Opinion Survey, OHSC Early Warning System, Monitoring of Waiting Times & Clinical Audit.
Familiar with Code of Conduct in the public service, and Labour Relations practices, Infection Prevention & Control and OHS policies. Knowledge regarding National Health Act, Six Quality Priorities, Annual Performance Plan and Strategic Objective of GDoH is essential.
Duties :
Develop and maintain a patient care environment that promotes the rights of patients, advocating and facilitating proper treatment and care according to the Batho Pele Principles and other mandates to promote patient satisfaction.
Management of complaints and PSI’s; and monitoring of waiting times. Willing to participate in relevant quality improvement projects and/or research. Encourage and coordinate the activities of committees in Quality Assurance Unit. Manage programmes of customer care in hospital.
Assist in Managing the accreditation programme in hospital and ensure that norms and standards are adhered to. Manage the clinical audit system. Monitor and control the clinical quality improvement programmes.
Ensure that institutional policies, Standard Operating Procedures and guidelines are established and implemented in line with Legislation, Policies and prescripts. Ensure continuous Quality Assurance and customer care training. Perform any other duties delegated by the supervisor
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