Assistant Manager, Operations, WMS Controller at DSV

Minimum Requirements

• Grade 12
• Intermediate computer literacy level in MS Word, Excel, PowerPoint and Outlook
• Key user of Warehouse Management Systems preferably JDA Dispatcher (Red Prairie)

Job Related Requirements

• Minimum of 2 years’ experience in Logistics/ supply chain/ warehousing or likely Business .
• At least 1–2 years in a system super-user, key-user, or system support role.
• Proven experience in system rollouts, UAT, or training.
• Unendorsed license & own transport.
• Ability to travel around Gauteng, South Africa & International,
• Excellent written & verbal communications skills.
• Strong interpersonal skills & able to work in a collaborative & team-based environment.
• Aptitude to multi-task & employ effective problem solving abilities.
• Preferred Background.
• Previous experience as a Warehouse Supervisor, Inventory Controller, or System Super User.
• Participation in system rollouts, UAT (User Acceptance Testing), or training programs.
• Knowledge of lean warehousing principles and process automation.

Added Advantages for the role

• Technical/ System Skills.
• Hands-on Experience of WMS software (Blue Yonder, Dispatcher, JDA, Red Prairie).
• Good grasp of warehouse processes: inbound, outbound, inventory management, picking, put-away, shipping.
• Ability to run system queries, reports, and basic troubleshooting.
• Analytical & Problem-Solving Skills.
• Data analysis (inventory accuracy, productivity KPIs).
• Root cause analysis for system or process failures.
• Communication & Training.
• Ability to train staff at all levels.
• Strong documentation and reporting skills.
• Act as liaison between warehouse staff, management, and IT teams.
• Soft Skills.
• Detail-oriented, proactive, and adaptable.
• Strong organizational skills and ability to prioritize.
• Continuous improvement mindset.

Main purpose of the role

• The WMS Key User is responsible for ensuring the effective use, support, and continuous improvement of the Warehouse Management System within daily operations.
• Acting as the link between warehouse operations, IT teams, and management, the Key User ensures smooth system performance, provides end-user support and training, and participates in system upgrades or process improvement initiatives.
• Execution of System Driven Warehouse activities to ensure maximum productivity and work load balancing.

Duties and Responsibilities

Key Responsibilities:

System Operations & Support.

• Serve as the first point of contact for warehouse staff on WMS-related issues.
• Monitor system performance and ensure transactions are processed correctly.
• Troubleshoot errors and escalate unresolved issues to the WMS/IT support team.
• Test new functionalities, upgrades, or patches before deployment..
• Manage UAT for system updates and changes.

Process & Data Management.

• Ensure accuracy of master data (SKU setup, bin locations, stock attributes).
• Monitor inventory accuracy through cycle counts, stock adjustments, and reconciliation.
• Validate inbound, outbound, and internal warehouse transactions in the system.
• Report system or process anomalies to management.

Training & Knowledge Sharing.

• Train and guide warehouse staff on WMS processes and best practices.
• Update and maintain user manuals and process documentation.
• Act as a subject matter expert during audits and compliance checks.

Continuous Improvement.

• Analyze daily operations for process bottlenecks or system inefficiencies.
• Suggest improvements in workflows and system usage.
• Support new project rollouts, WMS implementations, and integrations.
• Travel: Reasonable local and international travel requirement to use knowledge, skills and experience in support of relevant DSV business objectives.
• Warehouse Management Systems: Knowledge of key functions and features of systems used by DSV, in support of solutions development, sales activities and implementations; Knowledge of RedPrairie/ Blue Yonder/ JDA will be beneficial.
• Support: Support current instances of WMS implementations.
• Assessments of current WMS solutions.
• Liaison with various global IT teams including EDI. IT Solutions and support, Global BCM application engineering

Example of Daily Activities:

• Log in and verify WMS system availability and functionality.
• Monitor inbound processes (receipts, put-away confirmations).
• Monitor outbound processes (picking, packing, shipping confirmations).
• Check system alerts, error logs, and resolve data discrepancies.
• Support warehouse staff with scanning or transaction errors.
• Perform spot checks on system transactions vs. physical stock.
• Run daily reports (inventory accuracy, order status, system exceptions).
• Update supervisors on issues affecting productivity.
• Conduct on-floor user support and coaching when staff encounter system-related difficulties.
• Document issues and escalate recurring/systemic problems.