Assistant Manager - Process Training at WNS Global Services SA

Job Description

• Develop and lead a team of highly competent Trainers, delivering the best of training experience to the Account(s).
• Drive Training efficiency and effectiveness for the Account, through the Training Metrics.
• Plan, execute and monitor all training & development interventions to enhance team and operational excellence
• Drive training related change management and compliance programs for the Account.
• Drive content management and instructional design with the latest technology and practices to stay ahead of the competition.
• Drive ROI for the learning investment in people and value delivered to business.
• Be the ambassador for latest & innovative practices and technology and implement the best practices for the Account(s).
• Lead and develop a high-performing team supporting the Account.

Qualifications

• Minimum 4 yrs. experience in Training
• Experience in training automation/digitalization is preferred
• Knowledge & experience of Six Sigma, Agile methodology & demonstrate a digital mindset is preferred
• Strong work ethic with a will-to-win attitude
• Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid changes