Assistant Store Manager - Markham - Promenade Mitchells Plain at TFG (The Foschini Group)

Job Description

• The Assistant Store Manager is responsible for driving turnover, controlling expenses, and managing stock losses to meet company standards. They handle people management, including recruitment and staff development, and execute in-store merchandising strategies. Additionally, they ensure customer satisfaction by fulfilling customer demands.

Responsibilities

• Drive turnover to achieve targets.
• Control expenses and manage stock losses.
• Handle people management, including recruitment and staff development.
• Execute in-store merchandising strategies.
• Ensure customer satisfaction by fulfilling customer demands.
• Monitor sales performance and KPIs.
• Assist in budget management and financial results.
• Ensure compliance with company policies and procedures.

Qualifications

• A Grade 12 qualification or equivalent.
• A minimum of 3 years retail or admin experience.
• Previous retail management experience, strong leadership and team management skills, excellent communication and interpersonal abilities, and experience in executing in-store merchandising strategies.

Skills: 

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & Selling
• Planning & Organizing
• Policy & procedures
• Strategic Sales Planning
• Leadership

Behaviours: 

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness 
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others