Sharing a Vision to Drive Healthcare Forward
Healthcare is an industry designed to help humans. As a global community, we continuously invest and commit to advancing human health. To deliver value and real outcomes. To rise to the challenge to find the next breakthrough by making the most of increasingly limited resources.
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Act as the primary point of contact for assigned sponsor(s) and Assocd studies.
Manage the project timeline, identify/pursue change orders and coordinate with other stakeholders, as necessary. ·
Prepare materials and KPI’s for sponsor Governance Meetings and participate as appropriate. ·
Identify and execute process improvement initiatives when appropriate. ·
Prepare, arrange and execute regular client meetings and ensure all necessary materials are presented with accuracy and completeness.
Function as the engagement leader providing management throughout the length of the clinical trial by overseeing activities of the project team to ensure sponsor commitments and IQVIA's service levels are achieved.
Coordinate with Site Solutions and Data Operations to ensure proper resource assignment and service delivery quality.
Ensure that IQVIA financial interests are appropriately protected through diligent scope of work management efforts.
Ensure support to the clinical trial sites is provided at IQVIA’s levels of excellence through timely resolution of issues that are raised via email and/or phone contact.
Responsible for ensuring that payments do not exceed SOW timelines. ·
Responsible for ensuring change orders are executed and communicated to appropriate personnel.
Responsible for performance review input to Site Solutions and Data Operations for roles that support assigned sponsor.
Coordinate with the Site Solutions and Data Operations team members to prepare and complete sponsor funding as needed.
Ensure that all IQVIA processes and standards are followed and that appropriate financial controls are observed and are in line with sponsor requirements for managing and mitigating financial risk.
Ensure work is SSAE 18 compliant.
Responsible for monitoring, assist in resolving and escalating operational and performance metric issues.
This role may require assistance from Sr. Lead or Mgr to support more difficult Lead activities
REQUIRED EDUCATION AND EXPERIENCE
Bachelor’s Degree in Finance, Business Administration or equivalent experience
Experience as a Site Solutions Assoc, Data Operations Assoc, or equivalent experience preferred
Experience with financial business applications preferred
General knowledge of Clinical Trial Industry preferred
Project management or team leadership experience preferred
Comfortable representing Clinical Trial Payments to internal / external stakeholders
Skills and Abilities
Must be customer focused and have excellent written and oral communication skills
High energy, self-starter with the ability to work in a team environment, as well as independently
Able to think independently, and to analyze and solve problems creatively