Associate- Riversdale at FNB South Africa

Are you someone who can:

• Manage resources effectively to support branch performance and business growth
• Deliver excellent customer experiences that align with organisational values
• Prevent wastage by identifying process improvements to contain and reduce costs
• Execute management responsibilities to create a supportive, high‑performance environment
• Provide subject matter expertise and thought leadership within your area of specialisation
• Ensure compliance with legislative, audit, policy, and governance requirements
• Identify opportunities to grow the customer base by attracting creditworthy and profitable customers
• Build strong working relationships across teams and functional lines to enhance collaboration and innovation
• Improve service delivery processes to meet or exceed customer expectations
• Contribute to the development of budgets linked to operational plans, monitor progress, and report variances

Qualification & Experience Requirement

• Minimum Qualification: NQF Level 5 Certificate
• Preferred Qualification: Undergraduate Diploma NQF Level 6 in Business Administration, Banking, or Financial Services
• 4 to 5 years of experience in client relationship management, sales and service management and proven leadership experience

You will be an ideal candidate if you possess the following:

• Experience engaging customers, managing portfolios, or supporting sales and service delivery
• A proactive and solutions‑driven mindset
• Ability to identify growth opportunities and contribute to portfolio expansion
• Strong organisational and coordination skills
• Sound understanding of governance, compliance, and administrative processes
• Ability to collaborate across teams and support innovation

You will have access to:

• A critical supporting role within the FNB Points of Presence environment
• Growth opportunities aligned to operational management, sales, and customer engagement
• On‑the‑job learning and development to strengthen technical and people capabilities
• A collaborative environment committed to service excellence and innovation

You can be a match if you are:

• Customer‑centric with a high level of professionalism
• Operationally disciplined and attentive to detail
• Confident engaging with customers and internal stakeholders
• Proactive in identifying improvements and delivering solutions
• A strong team contributor who values collaboration
• Self‑driven and committed to continuous development

End Date: August 2, 2026