Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. We provide ocean transportation in all parts of the world. We serve our customers through 306 offices in 114 countries. We employ 7,600 seafarers and 21,600 land-based employees and operate 639 container vessels.
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Provide comprehensive technical support to end-users, addressing hardware and software issues promptly.
Manage the asset lifecycle, including installation, movement, upgrades, and decommissioning of IT equipment.
Coordinate with internal teams for office relocations and ensure smooth transitions.
Maintain accurate records of hardware and software assets, facilitating audits and compliance.
Conduct training sessions for end-users to enhance their IT proficiency and reduce support requests.
Troubleshoot IT infrastructure issues, working with internal and external partners for swift resolution.
Offer on-call support during critical incidents and emergencies, ensuring business continuity.
Support other locations and offices as needed, with occasional travel.
Adhere to established processes and service level agreements to ensure high-quality service delivery.
Assist in the procurement of IT hardware and software, following company procedures.
Act as a local project coordinator for hardware/software upgrades and consolidation initiatives.
Required Experience and Skills
Experience: 3-5 years in a similar role, preferably with a large organization.
Technical Skills: Proficiency with Microsoft products and basic troubleshooting, understanding of server and network infrastructure, knowledge of Active Directory, and expertise in PC hardware and peripherals.
Business Skills: Strong communication and customer service skills, sense of ownership and accountability, analytical and problem-solving abilities, and the ability to multitask effectively in a fast-paced environment.
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