Job Opportunities at Maersk Line

Key Responsibilities:

• Provide comprehensive technical support to end-users, addressing hardware and software issues promptly.
• Manage the asset lifecycle, including installation, movement, upgrades, and decommissioning of IT equipment.
• Coordinate with internal teams for office relocations and ensure smooth transitions.
• Maintain accurate records of hardware and software assets, facilitating audits and compliance.
• Conduct training sessions for end-users to enhance their IT proficiency and reduce support requests.
• Troubleshoot IT infrastructure issues, working with internal and external partners for swift resolution.
• Offer on-call support during critical incidents and emergencies, ensuring business continuity.
• Support other locations and offices as needed, with occasional travel.
• Adhere to established processes and service level agreements to ensure high-quality service delivery.
• Assist in the procurement of IT hardware and software, following company procedures.
• Act as a local project coordinator for hardware/software upgrades and consolidation initiatives.

Required Experience and Skills

• Experience: 3-5 years in a similar role, preferably with a large organization.
• Technical Skills: Proficiency with Microsoft products and basic troubleshooting, understanding of server and network infrastructure, knowledge of Active Directory, and expertise in PC hardware and peripherals.
• Business Skills: Strong communication and customer service skills, sense of ownership and accountability, analytical and problem-solving abilities, and the ability to multitask effectively in a fast-paced environment.

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Key Responsibilities:

• Act as the internal legal advisor for the Accounts Receivables (AR) department, overseeing collections across several countries and Maersk subsidiaries.
• Negotiate payment plans, waivers, and settlements with customers, employing ADR techniques to avoid litigation wherever possible.
• Issue demand letters to customers, outlining outstanding debts, and ensure effective follow-up to secure payments.
• Coordinate with in-country and GSC collections teams to gather supporting documentation and status updates on collection actions.
• Collaborate with finance, legal, and AR teams to ensure that all payments are correctly applied and reported.
• Manage customer checks through private investigators, debt collection agencies, or other means to trace non-responsive clients and identify attachable assets.
• Recommend cases for litigation, instruct external legal partners, and provide them with the necessary documentation for court proceedings.
• Oversee the progress of litigation, maintain a diary of court dates, and ensure timely updates from external lawyers.
• Vet and process invoices from external legal partners and collection agencies, ensuring they align with agreed fee structures.
• Communicate regularly with private investigators and collection agencies to ensure effective tracing and debt recovery efforts.
• Develop and implement AR Collection Processes, ensuring compliance across teams and regions.
• Conduct periodic reviews of AR legal cases, making recommendations for improvements and process enhancements.
• Provide regular reports on collections progress to key stakeholders, including finance, legal, and AR departments.
• Review cases recommended for write-off, particularly those involving bankrupt or untraceable clients, and make recommendations for final action.
• Visit customer premises when necessary to follow up on overdue invoices and encourage payment.
• Coordinate with country and regional teams to gather alternative contacts or arrange visits to customers who are unresponsive.
• Ensure all legal processes and documentation are in line with Maersk’s policy on pre-legal collections.
• Prepare, review, and update internal policies relating to pre-legal collections to improve efficiency and compliance.
• Monitor the performance of external vendors (private investigators, collection agencies) and ensure they meet contractual obligations.
• Work cross-functionally with other departments to drive continuous improvement in the pre-legal collections process.

Requirements:

• Law degree from a recognized institution, preferably with litigation experience.
• A minimum of 5 years of experience in a similar role or in a law firm.
• Proven experience in debt collection processes.
• Strong negotiation skills with the ability to resolve disputes professionally and efficiently.
• Excellent communication skills and the ability to work in a multicultural, international environment across different time zones and legal systems.
• Ability to manage high-pressure situations, ensuring consistent delivery of results.
• Experience working with financial systems and legal documentation related to AR processes.

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KEY RESPONSIBILITIES:

Outbound

• Liaising with PMB Operations on truck whereabouts, updating the smart sheet on the assigned tablet, and liaising with onsite security and Ops teams
• Ensuring smooth yard operations i.r.o truck order for loading
• Allocation on advisement from site Ops to which bay a truck must be assigned to
• Assist with Briefing drivers when required. This includes, checking and verifying invoices against the driver's log sheet.
• Liaising with the onsite Ops teams to determine the proper course of action when allocating drivers or making special arrangements with drivers.
• Assist the Briefing Supervisor with contacting the drivers on their whereabouts and assisting ADMIN Supervisor with data for updating outbound reporting
• Assist on vehicle checks for any defaults such as tires, curtains etc. and reporting to Bakers /   Subcontractors line haul operations + fleet management

Inbound

• Liaising with PMB Operations on truck whereabouts, updating the smart sheet on the assigned                                         
• Tablet, and liaising with onsite security+ Ops teams
• Ensuring smooth yard operations i.r.o truck order for offloading
• Allocation on advisement from site Ops to which bay a truck must be assigned to
• Assist with De-Briefing of drivers on inbound loads when required. This includes, checking and verifying
• Invoices against the driver's log sheet
• Assist the Briefing Supervisor with contacting the drivers
• Assist on vehicle checks for any defaults such as tires, curtains etc. and reporting to PMB line haul operations fleet management

MHE & MAIN GENERATOR-FUELING & REPORTING

• Verify MHE service dates and ensure that the MHE is made available via onsite Operations
• Inform BTSM & Bakers Operations / subcontractors of any breakdowns on site of any trucks
• Checking the fuel levels for the onsite Shunt trucks & generators and sending through relevant request for top ups when required 
• and when needed via the ADMIN Supervisor
• Liaise with the Subcontractors regarding items that needs to be purchased for repairs and maintenance.
• Keep inventory of tools maintained daily.

Debriefing

• Occasionally assist the with returns, especially in the inbound checker of the Debriefing Supervisor.
• Receiving documents from drivers, verifying that all documents are received as per the delivery notes.
• Adhoc tasks as required
• 150 9001-2015 knowledge & commitment

WHO WE ARE LOOKING FOR:

• Vehicle stock control
• Capturing fleet; Updating of The dispatch sheet in terms of what vehicles are on site
• Knowledge of vehicle tracking systems
• Good verbal and written communication skills
• Experience working in a warehouse Fleet environment
• Problem solving and organizational skills
• Track and coordinate Vehicles
• Multitasking
• Ability to work under pressure and meet deadlines
• Fleet checks
• SA driver’s license
• Matric
• Computer Literacy in MS Office

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Responsibilities:

• Manage the end-to-end shipment process for small/mid-sized customers (Essential Services Customers) in compliance with all company procedures.
• Ensure timely and effective resolution of customer issues by engaging relevant internal stakeholders.
• Handle a customer portfolio and perform financial situation follow-up, as well as overall business customer business knowledge.
• Execute all assigned tasks efficiently and with a responsibility and open mindset for changes and adjustments.
• Respond promptly to daily emails and calls (external/internal) and provide excellent customer service.
• Coordinate ocean shipments and logistics while processing all needed work.
• Build strong relationships with all stakeholders, including offshore GSC teams, to deliver a positive customer experience and ensure a smooth execution of the end-to-end shipment life cycle.
• Work closely with customers and internal teams to ensure a smooth execution of the end-to-end shipment life cycle.
• Demonstrate problem-solving and critical thinking skills, as well as excellent interpersonal and communication skills.
• Energetic, well-organized, self-initiated, and good coordination skills are a must.

Requirements:

• +2 years of experience in Customer Service and logistics.
• Customer-centric mindset.
• Good knowledge of MS Excel and experience working with multiple systems.
• Fluency in English is a must.
• Problem-solving and critical thinking skills.
• Teamwork and team mindset.
• Excellent interpersonal and communication skills.

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KEY RESPONSIBILITIES:

• Own and drive product P&L – work with other functions to improve reporting accuracy and ensure a fair representation of underlying business performance.
• Support development and review of strategic initiatives. Support business decisions through data-driven insights into both financial and operational performance, with recommended actions.
• Act as a Finance Business Partner to the Area Product Manager with a strong focus on profitable accelerated L&S growth. Be a sparring partner who challenges assumptions, providing forward looking, independently initiated analysis which highlights risks and opportunities.
• Formulate and develop business cases as required by the business, and ensure execution of the business case including monitoring of savings/cost.
• Support simulations for different business scenarios.
• Target setting: consider relevant economic framework conditions and set ambitious but realistic goals.
• Forecast setting: consider forecast accuracy and follow up on own performance.
• Work close with the functions to understand the business need in the form of reporting and KPIs.
• Follow up with the functions on deviations versus target and forecast and ensure there is an understanding of why and what actions are taken.
• Ensure qualitative management level communication to internal and external stakeholders.
• Support strategic decision making and proactive advisory based on KPIs. Translate business intelligence to stakeholders.
• Improve short and long term performance through relevant, accurate and timely reporting and analysis. Responsible for business intelligence and analytics to support decision making. 
• Responsible for Product KPIs, identify gaps to plan, provide insights to co-create improvement plans with assigned execution teams.
• Ensure cost optimal structure aligned with delivery/product functions for sites and business segments (productivity). Drive cost saving initiatives through constructive and continuous follow up with relevant stakeholders.
• Collaborate with the BCO function to ensure P&L hygiene for PC, CC , site allocation etc.
• Develop and strengthen financial models to provide strong insights and support decision making. Performance management and “double clicks” for live business cases and business case pipeline management
• Provide visibility and insights to management on progression against strategic initiatives. Deliver insights and recommendations relating to product performance vs. benchmarks.
• Take the lead to implement process improvements which you will identify through data analysis and feedback from stakeholders.

WHO WE ARE LOOKING FOR

Someone with:

• At least 5 years relevant financial experience
• Progressive track record in a finance business partnering, performance management, FP&A environment.
• Experience in FMCG, Shipping and Logistics/Supply Chain is a major advantage.
• Experience in developing financial models and business cases
• Ability to develop strong business relationships within all levels of the organization including senior executives from different functional and management responsibilities
• Ability to make an impact and influence stakeholders and processes beyond the formal scope of your job description
• Ability to critically challenge business stakeholders while maintaining a cooperative attitude to serve the company’s best interest
• Excellent business communication skills with the ability to digest complex challenges and communicate in simple and clear business language to stakeholders
• Ability to work well independently as well as in a team with different cultures and to manage cross functional interfaces.
• Applied and advanced skills on external applications (i.e., SAP BI, SAP BW etc.) is an advantage
• Ability to work under high pressure, with changing priorities, multiple assignments and ambiguity
• Convey confidence, executive presence, ability to condense thoughts and package data for precise/timely decision making

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Key Responsibilities

• Drive the annual benefits policies renewal process for the Southern African Countries, Mauritius and Madagascar (i.e. SAI Area) under the supervision of the Rewards Delivery Manager.
• Support the benefits re-marketing exercises.
• Manage the Benefits vendor relationships in the SAI Area.
• Drive the Benefits reviews and reconciliation processes as needed.
• Responsible for the development and maintenance of the Benefits Policies and Knowledge Articles.
• Responsible for benefit-related communications
• Responsible for maintaining the Benefits platforms (e.g. SharePoint, Benefits Lighthouse, etc.…).
• Keep abreast of the latest Benefits trends including changes in the local country Labour Legislations.
• Contribute to build Rewards capabilities for the People Team on topics related to Benefits.
• Develop and manage the Benefits update processes with the People, Payroll and Finance Teams.
• Partner and collaborate with key stakeholders in the Global, Regional Rewards teams, Employee Experience Organization (EEO), Legal Finance, Tax, Mergers & Acquisitions and External Vendors

Who we are looking for

• 5-7 years of experience in Benefits/Rewards Management within the Southern Africa and Islands Region.
• Experience in the Island regions is considered advantageous.
• Basic understanding of the South African Labour Legislation and Benefits system is beneficial.
• Experience with complex, pooled global benefits agreements considered advantageous.
• Experience with multiple entities and varied benefits policies is considered advantageous.
• Familiarity with leading global HR systems featuring advanced compensation and benefits functionalities.
• Workday experience is considered advantageous.
• Ability to promote teamwork and cooperation to achieve effective solutions.
• Strong analytical mindset with keen attention to detail.
• Demonstrated ability to achieve results within specified timelines and navigate complex stakeholder environments.
• Excellent written and verbal communication skills.

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KEY RESPONSIBILITIES

• Manage customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
• effective handling of escalated situations and complaints across several communication channels
• Work with our extended Customer Experience team and ensure the smooth execution of the end-to-end shipment lifecycle and high-quality service levels for our customer.
• Deliver proactive customer service - track shipments and notify customers of relevant deviations from the schedule, including potential solutions or alternatives
• Constantly seek ways to improve our service and customer experience
• Act as a primary contact for customers, you will actively build strong relationships and gain an understanding of their business, service needs and drivers
• Use your relationship building skills and fantastic customer service to increase revenue, by growing our customers’ business and promoting added value services

WHO WE ARE LOOKING FOR:

• 2 years of experience in Customer Experience (CX) and logistics with a strong customer service background and proven success in a similar role.
• Fluency in English and good knowledge of MS Office and supply chain are essential.
• Experience or knowledge in FMCG, lifestyle, or tech is an advantage.
• Ability to use rigorous logic to solve complex problems and learn quickly when facing new challenges.
• Motivated to achieve results, accustomed to working with high-performance KPIs, and has strong commercial awareness.
• Excellent communicator (phone, face-to-face, written) who can relate well to various people, build rapport, and handle high-tension situations with diplomacy.
• Adaptable, open to new ways of working, and comfortable in changing environments.
• Committed to personal development with a high sense of responsibility and the ability to ensure accurate and timely reporting