Job Vacancies at MIBCO

Duties and Responsibilities

• Logs and tracks all enquiries and complaints on the system (first line of support).
• Handles all general and specific telephonic contact.
• Assist walk-in clients
• Conducts preliminary investigations.
• Liaises with relevant parties to resolve complaints.
• Provides customer services to members, establishments, service providers and parties via telephonic and other customer contact methods.
• Manage office petty cash, stationery and office consumables
• Supervise the temporary staff
• Compile and submit attendance register and time sheet
• Assist Designated Agent with admin work
• Ensures service levels and performance is maintained in terms of the national Mibco Mission, Vision and Statement.
• capturing and attaching to the system of all provident fund claims received

Qualifications

• Matric (Grade 12)
• Knowledge and experience of provident funds and Client Services
• Labour related, Client Services, Business related certificate will be advantageous
• Above average verbal communication and listening skills
• Customer service orientated behavior towards callers, service providers,
• Advance computer literacy
• Query resolution skills
• Customer orientated behavior
• Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results

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Duties and Responsibilities

• Opening, drawing and maintaining of legal files
• General admin
• Coordinates the legal administrative process in any claims instituted as a result of legal action
• Compile, types and collate relevant documentation pertaining to all legal  matters
• Compiles reports for the Legal Officer
• Submit required documentation timeously to the relevant departments
• Liaise with Internal Departments, DRC Members, SSC & DRC on referred cases.
• Prepares letters for communication and correspondence with Establishments, Unions, SSC & DRC.
• Compile Section 143 & 142A applications and send documents of to the DRC/SSC for certification award and issuing of Execution.
• Assist telephonic and walk in clients with queries on Legal matters.
• Follow up on payments of writs before sending them to sheriffs.
• Sending issued writ of execution to sheriffs and do follow-ups with sheriffs on service of writs.
• Typing of Long story Deletions for Regional Council Meeting Agenda.
• Reconciling Sheriff Accounts & sending invoices for payments to SSC.
• Appointing Tracing Agents trace Employees/Employers
• Transunion searches done on Employers to confirm that CC / Trust members & establishment details are still valid.
• Arranging advertisement of Auctions in Newspapers.
• Assist members with completion of contingency claim forms.
• Help out when needed at Reception
• Debt collection on legal cases
• Processing of underpayments

Qualifications

• Matric (Grade 12)
• 1 yr. experience within a legal environment
• Paralegal or other legal related qualification
• Above average typing skills
• Computer literacy - Advance MS Word
• Advanced administration skills