Bench Service Technician (Graduate Programme) at Philips

As a Bench Service Technician you will diagnose and successfully repair equipment that is sent to the Bench Facilities. You will be required to liaise with colleagues and partners across the organization in South Africa to meet customer needs and ensure efficiency in our business operations.

Start date: 01 April 2024

Duration: 12 months

Your role:

•  Primary function consists of equipment bench repairs in the workshop;
•  Providing limited technical support to customers on operational or maintenance aspects of system equipment;
•  Serving as a secondary customer contact on technical and service related problems
•  Diagnosing mechanical, hardware, software and systems failures using established procedures
•  Reporting identified device safety issues according to applicable PH quality standard policy;
•  Establishing positive customer experiences and relationships, proactively communicating with customers to build satisfaction, credibility and trust; owning the customer experience by communicating effectively;
•  Completing formal and informal training to gain and maintain knowledge of technical advances and current industry trends

You're the right fit if:

• Matric / Grade 12 or SAQA accredited Equivalent
• 3 year Degree in Electrical Engineering / Clinical Engineering or SAQA accredited Equivalent
•  Understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions 
• Fluent in English, verbal and written in addition to local language
•  Understand and apply troubleshooting process to identify root cause(s) of system problems and create clear plan for resolution