Customer Experience Graduate Programme at Tracker Connect (Pty) Ltd

Introduction

• Tracker Connect is offering an exciting opportunity for unemployed South African graduates who are eager to gain meaningful workplace experience and build a career. Successful candidates will be placed within our Customer Experience Centre, where they will receive structured workplace exposure, coaching, and practical experience in a dynamic customer-centric environment.

Job description
Key Outputs:
The Graduate Development Programme is a 12-month structured workplace experience programme aimed at graduates seeking practical exposure within a customer experience environment. After having completed the qualification, the young people will be equipped with the following competencies: 

• Providing effective first-contact and one-stop customer resolution.
• Capturing and updating customer information.
• Delivering excellent customer service.
• Handling customer queries and electronic communication.
• Developing knowledge of Tracker products, services and systems.
• Upselling and cross-selling relevant products and services.
• Understanding invoices, adjustments, advance payments, credit notes and payment allocations.
• Supporting data integrity initiatives.
• Contracting and scheduling.
• Developing problem-solving and customer relationship management skills.

Minimum requirements

• Be a South African citizen in possession of a valid South African ID.
• Ages between 18 and 35 with no Criminal Record
• Be currently unemployed
• Not studying fulltime and no previous formal work experience
• Be computer literate.

Qualification:

Completed National Diploma or Degree in any of the below fields:

• Business Management / Business Administration
• Industrial Psychology
• Information Systems / Data Analytics
• Human Resource Management
• Sales and Marketing
• Customer Relationship Management
• Other relevant or equivalent Commerce qualifications

Competencies Required:

We are looking for candidates who demonstrate:

• A passion for customer service.
• A professional and positive attitude.
• Excellent communication and interpersonal skills.
• Customer focus.
• Attention to detail.
• Willingness and ability to learn.
• Adaptability and resilience.
• Problem-solving ability.
• Teamwork and collaboration.
• Ability to work in a multi-skilled and fast-paced environment.

Deadline:11th November,2026