Bench Technician at Arjo

The Bench Technician is required to support all IPC & PAC technical functions in the Rosslyn region.  This will include but not limited to Servicing, Fault-finding/troubleshooting & Repairs on all IPC & PAC systems. Maintaining strong customer relations is essential during service intervals and repairs conducted at customer facilities. A High efficiency is required in turnaround times and in completing services & repairs to improve on customer satisfaction and maximize customer retention.

IT Support – Adhoc Basis

The Technician is required to provide on demand IT support services. This will include but not limited to troubleshoot, repair and maintain desktop, laptop systems, peripherals and networks

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirement list below are representative of the knowledge, skill, and/or ability required.

• Service & repair IPC & PAC equipment to full working capacity.
• Schedule and attend onsite customer services and repairs
• Fill in and complete job cards for any service repairs, warranties completed
• Prepare and regularly track service intervals for IPC  & PAC systems  
• Accurately diagnose and troubleshoot technical issues in a timeous manner.
• Plan trips to outline areas to service equipment and attend to service related queries.
• Maintain high levels of service and technical support to all customers
• Fill out service certifications for equipment serviced
• Ensure software calibrations are updated with latest  versions 
• Maintain adequate stock control management for planned repairs and services.
• Complete warranty repairs and provide inspection reports to QRC
• Complete field actions or as required by the quality team
• Maintain and follow up on warranty processors and procedures for all intended repairs.
• Assist with queries at hospitals and customer sites.
• Maintain good customer relationships
• Complete daily activity &  reports on a daily basis or as required by supervisor 
• Adhere to safety protocols and quality standards on all Arjo products.
• Respond to support IT requests on a flexible, as-needed basis.
• Diagnose and resolve hardware, software, and connectivity issues.
• Install and configure desktops, laptops, printers, and other peripherals.
• Provide remote or on-site support depending on the situation.
• Assist with system updates, patches, and routine maintenance.
• Document issues and resolutions for future reference.
• Support user onboarding/offboarding when required.

Qualification (Knowledge, Skills and Abilities):

• To perform the job successfully, an individual should demonstrate the following competencies to perform the Minimum of Grade 12 or equivalent.
• Relevant tertiary qualification will be an advantage.
• Strong electronic & technical mindset.
• Ability to work independently. Excellent time management skills.
• Excellent communication skills.
• Understanding of Arjo products will be an advantage
• Attention to detail.
• Customer Service Orientated.
• Organized.  
• Must be available to work overtime on adhoc basis
• Must be available to travel to the Samrand office when required
• Must be available to travel nationally when needed or required
• Proven experience in desktop or technical support roles.
• Strong knowledge of Windows environment and common office applications.
• CompTIA A+ or equivalent

Skills and Attributes

• Energetic
• Team worker & player
• Excellent time management skills
• Solid business acumen
• Planning and prioritizing of tasks
• Adhere to deadlines, policies & procedures
• Punctual