BidSend Agent X5 Gauteng FTC 12 Months at Bidvest Bank

PRIMARY PURPOSE

• Drive the uptake of BidSend remittance service.

TECHNICAL COMPETENCY REQUIREMENT

• Product Knowledge
• Full understanding of Bid Send’s registration process, platform features, and value proposition.
• Ability to clearly communicate product benefits and address common objections.

Mobile Device Proficiency

Confident use of smartphones or tablets for:

• Capturing customer data
• Navigating the registration app or web portal

Data Capture Tools

• Accurate and timely input of customer information into BidSend portal
• Ability to detect and correct incomplete or duplicate entries.

Digital Communication Skills

• Use of WhatsApp, email, or SMS for customer follow-ups, reporting, and internal team communication.

Reporting and Feedback

• Competency in compiling and submitting daily field reports (digital or paper-based).
• Compliance and Security Awareness
• Knowledge of customer data privacy guidelines (e.g., POPIA).

REQUIRED MINIMUM EDUCATION AND TRAINING

• Grade 12 / MATRIC

REQUIRED MINIMUM WORK EXPERIENCE

• 1 year sales experience

KEY PERFORMANCE AREA

FINANCIAL MANAGEMENT

• Cost per acquisition maintained within budget Register new users efficiently; minimize promotional/activation spend per sign-up.

CUSTOMER CENTRICITY

• Daily customer engagement; % of positive customer interactions Provide accurate info, resolve queries, and ensure a professional and friendly demeanor.

OPERATIONAL EXCELLENCE

• Achieving daily registration targets (10/day); punctuality and attendance Consistently meet daily targets, arrive on time, follow set scripts and activation plans.

PEOPLE LEADERSHIP

• Adherence to team values and collaboration Act as a role model for peers, support team activities, maintain discipline and enthusiasm.

DATA MANAGEMENT

• Accurate data collection and submission capture full and correct registration data in real time; avoid duplicates/errors.

STAKEHOLDER MANAGEMENT

• Positive feedback from field managers or supervisors Build trust with supervisors, escalate field issues, maintain alignment with expectations.

REPORTING

• Daily reporting submitted on time and complete Submit daily reports with names, contacts, locations, and challenges faced.

LEARNING AND GROWTH

• Participation in trainings; application of learning in the field Attend refresher or new training sessions; implement feedback from coaching sessions.