Lets find opportunities together. Lets get it done. As a subsidiary of The Bidvest Group Limited, were an entrepreneurial bank that seeks out the opportunities and market gaps which traditional banking often ignores. By being flexible and nimble, were able to service our customers better than anyone else. How? We understand that no two individuals are ali...
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PRIMARY PURPOSE
- To provide technical support for the region to ensure operational requirements of client base is satisfied. As specialist leader provide expertise and decision making for the region, Maintenance Monitoring Unit (MMU) and Vehicle Trade Centre (VTC) with respect to technical fleet activities before, during and after end of contract.
TECHNICAL COMPETENCY REQUIREMENT
- Good technical knowledge of vehicles
- Negotiation Skills
- Third party/supplier management
- Control and manage flow of work
- Analytical – pay meticulous attention to detail
- Discipline – meet deadlines
- Resilient – manage pressure, adaptive to a changing environment
- Incumbent to exercise judgement within defined parameters
Computer literacy skills
- Good knowledge of FML service, legislation, policies and procedures
- Ability to manage pressure on a day-to-day basis
- Excellent communication skills (both verbal and written)
REQUIRED MINIMUM EDUCATION AND TRAINING
- Matric
- Diploma in Fleet Management/Road Transport Management (Preferred), or
- Tertiary qualification in Fleet/Mechanical (Diesel, Petrol, Auto Electrical)
REQUIRED MINIMUM WORK EXPERIENCE
- 3 – 5 years experience within the Fleet industry, preferably within Leasing Environment
- Proven technical experience
KEY PERFORMANCE AREA (KPA)
Customer Centricity
- Liaise with customers regarding queries, concerns or issues of a technical nature (if required)
- Follow-up and collaborate with other functions and suppliers to improve customer satisfaction in the region.
Operational Excellence
Technical service delivery to contract requirements
- Be familiar with the respective customer contractual obligations and liaise between region, MMU, suppliers and customers to drive outcomes.
- Inspect new vehicles to ensure adherence to vehicle specifications prior to delivery to customers.
- Manage the maintenance contracts ensuring that vehicles are maintained and inspected as per contractual obligations. Manage service due and COF reports.
- Manage Fleet availability and serviceability, liaising with suppliers to support the regional operations team in scheduling and executing unscheduled maintenance and accident repairs as per contract requirements.
- Follow-up on accident repairs ensuring quality and service levels is met.
- Manage the termination (end of contract) process and compile an End of Contract report (including physical condition of vehicle, estimated repair costs, technical report, etc.)
- Participate in resolving incidents, co-ordinating actions and monitoring the end to end resolution to ensure contractual conditions are met. All incidents to be managed according to SLA timelines.
- Ensure all client and supplier queries with regards to repairs and maintenance of the fleet are attended promptly.
Supplier service delivery management
- Engage suppliers within the region to identify suitable service providers.
- Manage 3rd party maintenance contracts in alignment with customer contractual obligations.
- Review supplier quotations and negotiate lower labour rates and parts pricing for scheduled and unscheduled maintenance and/or repairs with preferred suppliers.
- Set quality expectations for timeframes, workmanship and output delivered by suppliers, ensuring the best possible outcome for the customer.
- Effectively manage, co-ordinate and follow up on unscheduled maintenance and accident repairs on vehicles, monitoring the quality of supplier service delivery.
- Undertake vehicle inspections at service providers to monitor work being done, delivery timelines and ensure minimum downtime of vehicles.
Information & Record Keeping
- Ensure completeness of documentation including inspection sign-off documents (Bidvest and Customer), body builder documents, certificates, etc.
- Keep complete and accurate records adhering to the relevant electronic or manual processes and filing standards.
Governance, Risk & Compliance
Quality Management & Audits
- Inspect vehicles after being repaired at panel beaters for quality workmanship.
- Complete fleet audits on corporate and parastatal customers as and when required.
- Manage and resolve quality control issues during vehicle maintenance or accident repairs overseeing supplier service delivery, ensuring quality standards are met.
Compliance, Risk & Control
- Manage 3rd party maintenance contracts by reviewing invoices for correctness (body repairs and mechanical repairs).
- Verify repair quotes to ensure validity (if work is required), accuracy and fair cost meeting quality standards.
- Scrutinise supplier invoices and ensure that work was performed by performing physical checks on the vehicles.
- Supplier selection in line with Retail Motor Industry (RMI) guidelines
- Comply with health and safety regulations, processes and procedures.
- Perform physical inspections to verify information e.g. stock counts at service providers, accident damage etc.
- Follow up on outstanding re-bills to ensure purchase orders are received timeously.
Stakeholder Management
Collaboration & Supplier Management
- Technical liaison between the region and the Managed Maintenance Unit (MMU) including suppliers and customers.
- Assist with all interdepartmental challenges to facilitate a well maintained fleet to contract requirements and customer satisfaction.
- Co-ordinate with vendors and service providers to provide the relevant services e.g. panel beaters.
- Establish and maintain relationships suppliers, meeting regularly and setting standard and quality expectations and compliance with service delivery standards.
Data Analysis & Reporting
- Responsible to collate hours for all Material Handling Equipment (MHE) units.
- Prepare operational reports timeously as per requirements, e.g. end of contract, sale and lease back reports.
- Compile Daily, Weekly & Monthly Technical reports on vehicle breakdowns/inspections/evaluations, etc.
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PRIMARY PURPOSE
- Drive the uptake of BidSend remittance service.
TECHNICAL COMPETENCY REQUIREMENT
- Product Knowledge
- Full understanding of Bid Send’s registration process, platform features, and value proposition.
- Ability to clearly communicate product benefits and address common objections.
Mobile Device Proficiency
Confident use of smartphones or tablets for:
- Capturing customer data
- Navigating the registration app or web portal
Data Capture Tools
- Accurate and timely input of customer information into BidSend portal
- Ability to detect and correct incomplete or duplicate entries.
Digital Communication Skills
- Use of WhatsApp, email, or SMS for customer follow-ups, reporting, and internal team communication.
Reporting and Feedback
- Competency in compiling and submitting daily field reports (digital or paper-based).
- Compliance and Security Awareness
- Knowledge of customer data privacy guidelines (e.g., POPIA).
REQUIRED MINIMUM EDUCATION AND TRAINING
REQUIRED MINIMUM WORK EXPERIENCE
KEY PERFORMANCE AREA
FINANCIAL MANAGEMENT
- Cost per acquisition maintained within budget Register new users efficiently; minimize promotional/activation spend per sign-up.
CUSTOMER CENTRICITY
- Daily customer engagement; % of positive customer interactions Provide accurate info, resolve queries, and ensure a professional and friendly demeanor.
OPERATIONAL EXCELLENCE
- Achieving daily registration targets (10/day); punctuality and attendance Consistently meet daily targets, arrive on time, follow set scripts and activation plans.
PEOPLE LEADERSHIP
- Adherence to team values and collaboration Act as a role model for peers, support team activities, maintain discipline and enthusiasm.
DATA MANAGEMENT
- Accurate data collection and submission capture full and correct registration data in real time; avoid duplicates/errors.
STAKEHOLDER MANAGEMENT
- Positive feedback from field managers or supervisors Build trust with supervisors, escalate field issues, maintain alignment with expectations.
REPORTING
- Daily reporting submitted on time and complete Submit daily reports with names, contacts, locations, and challenges faced.
LEARNING AND GROWTH
- Participation in trainings; application of learning in the field Attend refresher or new training sessions; implement feedback from coaching sessions.
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PRIMARY PURPOSE
- Drive the uptake of BidSend Service.
TECHNICAL COMPETENCY REQUIREMENT
- Field Operations Management
- Ability to plan, deploy, and monitor multiple activation teams across different sites.
- Strong coordination and logistical planning skills (scheduling, transport, route planning).
Data Accuracy & Oversight
- Advanced ability to validate and audit ambassador-reported data.
- Proficiency in using Excel/Google Sheets, or custom reporting tools for tracking KPIs.
Digital & Communication Tools Proficiency
- Skilled in using mobile-based communication platforms (WhatsApp, Slack, Email) for real-time coordination.
- Ability to generate basic digital reports (Excel, PowerPoint, or dashboards) for internal.
Performance Tracking & Reporting
- Knowledge of how to monitor and interpret performance indicators (e.g., sign-up conversion rates, daily targets).
- Competency in compiling consolidated reports for management .
Problem-Solving & Escalation Management
- Ability to troubleshoot field issues (technical, operational, or behavioral) and resolve/escalate as needed.
- Quick decision-making skills when dealing with low-traffic sites or unforeseen obstacles.
Training & Onboarding
- Capability to conduct ambassador training and refreshers on product knowledge, sales techniques, and data capture.
- Ability to assess field-readiness and implement corrective coaching strategies.
Customer Data Compliance
- Strong understanding of POPIA and internal data security protocols.
- Ensuring all team members adhere to customer data handling, consent, and storage requirements.
REQUIRED MINIMUM EDUCATION AND TRAINING
- Grade 12 /MATRIC CERTIFICATE.
REQUIRED MINIMUM WORK EXPERIENCE
- 2-year sales leadership experience.
KEY PERFORMANCE AREA
FINANCIAL MANAGEMENT
- Team acquisition cost within target budget Optimize field resources; manage transport, collateral, and activation costs per region.
CUSTOMER CENTRICITY
- Ambassador NPS (Net Promoter Score) from customers; customer issue resolution rate Support team in resolving escalated customer issues; ensure quality interactions in field.
OPERATIONAL EXCELLENCE
- Percentage of team meeting daily/weekly registration targets; attendance & activation uptime Monitor team targets daily; provide field coaching; ensure full activation execution.
PEOPLE LEADERSHIP
- Team engagement score; incident and conflict resolution Lead by example; conduct morning check-ins; coach underperforming members; enforce values.
DATA MANAGEMENT
- Accuracy and completeness of team reports; zero data loss incidents Review all field data for accuracy; correct discrepancies; enforce data standards.
STAKEHOLDER MANAGEMENT
- Relationship quality with clients, location owners, and internal management Coordinate with mall/store managers, report progress to client, flag challenges early.
REPORTING
- Timely and consolidated team performance reports Submit daily/weekly summaries; include insights, blockers, and recommendations.
LEARNING AND GROWTH
- Supervisor-led training sessions completed; team knowledge improvement observed Identify skill gaps; conduct refresher training; mentor team; apply insights from feedback.
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PRIMARY PURPOSE
- Accountable for managing Finance for Personal and Business Banking, including finance strategy, business finance, financial control, business performance, financial planning and analysis.
- Includes the development of a financial and operational strategy, long term strategic plan for the business as well as business cases on new initiatives. The role manages staff members with both nationally and regional reporting.
- The role is part of the senior management team of retail and business banking. Setting the strategy together with the executive member for personal and business banking is key to this role.
KEY PERFORMANCE AREAS
FINANCE
Strategic Finance
- Oversee the process for business case within customer solution for new initiatives.
- Oversee pricing models within customer solution in order to support strategic pricing decisions.
- Support new initiatives within customer solution.
- Support and manage strategic planning on all businesses within customer solution
Business Performance
- Ensure all mandatory reporting for customer solution is done accurately and timeously
- Participate in key decision as a member of the executive management team within customer solution
- Manage any third parties to which functions have been outsourced
- Maintain in-depth relations with all members of the management team
Financial planning & Analysis
- Oversee financial planning for all business units in customer solution, working close to all business units internal and external
- Support any bank executive discussion on performance on business unit
Stakeholders
- Deliver credible and effective stakeholder relationships
- Ensure the creation of partnership with business owners
Financial Operation
- Oversee financial operation participate in key financial operational decision of the bank
OPERATIONAL EXCELLENCE
Strategic Finance
- Oversee that all models have been updated and maintain by team members
- Oversee all pricing discussion and ensure that suffusion models have been use by team members
Business Performance
- Oversee all business performance information. Ensure that information is relevant and that information can be used to drive performance within the business.
- Use information to drive performance within customer solution
Financial planning & Analysis
- Oversee financial planning and analysis process within customer solution
Financial Operation
- Oversee that financial operation is done correctly to minimize the risk to the business
- Managing end to end finance for customer solution including direct and indirect reports on a daily basis
LEARNING AND GROWTH
- Training of Subordinates
- Ensure multi-skilling takes place within the team and employees receives exposure in all areas of the function based on skill set and capabilities
- Arrange training and development exposure in line with identified development areas of employees and encourage employees to take ownership of professional development
- Coaching and mentoring
REQUIREMENTS
- Qualifications: ACMA / CA (SA) ACMA/ CA(SA) plus Masters qualification
Experience:
- 10 Year plus in Financial position within Banking.
- Experience within a business unit - divisional head or divisional CFO.
- 5 year plus experience within personal , business banking and card.
- At least 5 years Management experience 10 Year plus in Financial position within Banking.
- Experience within a business unit - divisional head or divisional CFO.
- 5 year plus experience within personal , business banking and card.
Knowledge, Skills and Abilities Required
- Knowledge and understanding of the complexities involved in Financial within payment systems
- Expert knowledge – Accounting Principles , management Internal policies and procedures
- Ability to operate effectively under pressure
- Financial acumen
- Integrity
- Management and leadership skills
- Attention to detail
- Excellent communication skills.
Method of Application
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