Supervisor Bidsend Gauteng FTC 12 Months at Bidvest Bank

PRIMARY PURPOSE

• Drive the uptake of BidSend Service.

TECHNICAL COMPETENCY REQUIREMENT

• Field Operations Management
• Ability to plan, deploy, and monitor multiple activation teams across different sites.
• Strong coordination and logistical planning skills (scheduling, transport, route planning).

Data Accuracy & Oversight

• Advanced ability to validate and audit ambassador-reported data.
• Proficiency in using Excel/Google Sheets, or custom reporting tools for tracking KPIs.

Digital & Communication Tools Proficiency

• Skilled in using mobile-based communication platforms (WhatsApp, Slack, Email) for real-time coordination.
• Ability to generate basic digital reports (Excel, PowerPoint, or dashboards) for internal.

Performance Tracking & Reporting

• Knowledge of how to monitor and interpret performance indicators (e.g., sign-up conversion rates, daily targets).
• Competency in compiling consolidated reports for management .

Problem-Solving & Escalation Management

• Ability to troubleshoot field issues (technical, operational, or behavioral) and resolve/escalate as needed.
• Quick decision-making skills when dealing with low-traffic sites or unforeseen obstacles.

Training & Onboarding

• Capability to conduct ambassador training and refreshers on product knowledge, sales techniques, and data capture.
• Ability to assess field-readiness and implement corrective coaching strategies.

Customer Data Compliance

• Strong understanding of POPIA and internal data security protocols.
• Ensuring all team members adhere to customer data handling, consent, and storage requirements.

REQUIRED MINIMUM EDUCATION AND TRAINING

• Grade 12 /MATRIC CERTIFICATE.

REQUIRED MINIMUM WORK EXPERIENCE

• 2-year sales leadership experience.

KEY PERFORMANCE AREA

FINANCIAL MANAGEMENT

• Team acquisition cost within target budget Optimize field resources; manage transport, collateral, and activation costs per region.

CUSTOMER CENTRICITY

• Ambassador NPS (Net Promoter Score) from customers; customer issue resolution rate Support team in resolving escalated customer issues; ensure quality interactions in field.

OPERATIONAL EXCELLENCE

• Percentage of team meeting daily/weekly registration targets; attendance & activation uptime Monitor team targets daily; provide field coaching; ensure full activation execution.

PEOPLE LEADERSHIP

• Team engagement score; incident and conflict resolution Lead by example; conduct morning check-ins; coach underperforming members; enforce values.

DATA MANAGEMENT

• Accuracy and completeness of team reports; zero data loss incidents Review all field data for accuracy; correct discrepancies; enforce data standards.

STAKEHOLDER MANAGEMENT

• Relationship quality with clients, location owners, and internal management Coordinate with mall/store managers, report progress to client, flag challenges early.

REPORTING

• Timely and consolidated team performance reports Submit daily/weekly summaries; include insights, blockers, and recommendations.

LEARNING AND GROWTH

• Supervisor-led training sessions completed; team knowledge improvement observed Identify skill gaps; conduct refresher training; mentor team; apply insights from feedback.