Billing Administrator at Liquid Intelligent Technologies

ROLE PURPOSE

• Ensure that customer billing queries are resolved timeously and in a professional, customer centric way in line with Strategy and Business Policies and Procedures.
• Ensure that all billing queries that result in customer credit notes are investigated, actioned and processed with the relevant stakeholders as per the agreed turn-around-times.

ROLE DESCRIPTION

• Accountable for customer billing/invoicing/statements issues and credit memos - issuing to customers and updating Customer Billing Information and register all credit notes electronically.
• Investigate and consolidate information obtained and complete credit note requests.
• Review root cause analysis and add additional information if required.
• Ensure credit requests are approved and notify the requestor whether the credit note is approved / rejected and inform the customer.
• Accountable for routing the Credit Note to Billing Operations once approved.

Process

• Manage the Billing Query Mailbox and calls from service desk ensuring all billing query turnaround times are adhered to.
• Updating various systems and complete the necessary tracking of Billing queries.
• Gather facts on the query using available systems and consulting relevant specialised departments.
• Compile a Root Cause analysis, Credit Motivation and reconcile the account.
• Request Credit note review and approval from the relevant stakeholders and assign credit approvals to responsible departments.
• Follow up with Managers assigned to complete Credit requests.
• Compile departmental impact and financial implication.

Requirements

• Matric essential
• Financial Certification and at least 1-year experience within the Telecommunications industry mandatory