Billing and Credit Clerk at Empact Group

Main Purpose of the job: 

• The successful candidate will manage the client accounts of the Supercare Services Group business for a portfolio / sector or geographic region. Billing and Credit Clerk will be responsible for service delivery across all internal and external clients through the management of Debt Collection and account maintenance of current contracts, and cancelled contracts where debt is owing.

Desirable Education and experience: 

• 2 years' billing experience in the services industry, inclusive of managing around 500 customers and 3000 billing events.
• Grade 12 or equivalent
• Certification in Debt Management and Collections is advantageous

Knowledge, Skills, and Competencies: 

• Sound knowledge of Credit Management, the Credit Bureau, and Credit Act. Popi Act compliance is vital.
• Sound knowledge of SAP (Sales and Distribution Module) and MS Office
• Sound knowledge of risk management and business management principles Sound knowledge of Basic Financial principles
• Sound knowledge of Health and Safety policies and processes Sound knowledge of Contract management
• Sound knowledge of data analytical methodologies with ability to deal with complex accounts.
• Computer literacy
• Ability to work with numbers and calculations
• Planning and organization skills
• Time management skills
• Communication skills
• Ability to work autonomously and under pressure
• Ability to delegate

 Key areas of responsibility: 

• Maintain records by ensuring all the correct customer information is entered into and maintained in SAP and that customers receive monthly invoice on time and with accuracy.
• Manage contract and billing transactions and reporting by ensuring billing deadlines are met, credit notes and debit memo's are completed per event, distribute tax invoices and credit notes to the client, and receive and resolve queries related to billing.
• Update weekly, monthly, and ad hoc reports on billing, credits, and price increases.

Ensure effective Customer Engagement and Account Resolution by:

• Performing updates on client files including changes in e-mail addresses, contact persons, unit in charge.
• Ensuring an account is correct before sending statements out internally to managers or externally to clients. Send copies of invoices, credits, statements to clients, or where required within the business.
• Ensuring you are always courteous and professional with clients.
• Ensuring that if clients are being offensive that you do not react but report it to your line manager for further action.
• Ensuring emails are professional and entail correct grammar and punctuation.
• Reconcile individual debtor accounts.
• Sort out of accounts in arrears through telephonic contact and reminder letters with the customer to determine reason for non-payment, or payment date
• Ensure the Age Analysis is up to date with commentary on each client in the prescribed format
• Offset Intercompany Bills against PO and GRV and ensure the balance for the Region is zero at month end
• Partner with divisions to ensure zero non-billing exposure within the region and manage integrated relationships between Operations and Sales to drive ultimate productivity and partnerships
• Take ultimate responsibility for the resolution of client queries in a timely manner. Engage with the Client, Management Accountant, Regional Managers and General Managers as required and do not leave the account unattended — follow through until the payment is made
• Follow through with clients regarding remittances

Closing Date 31 August 2026