Job Vacancies at Empact Group

Main Purpose of the job: 

• The successful candidate will manage the client accounts of the Supercare Services Group business for a portfolio / sector or geographic region. Billing and Credit Clerk will be responsible for service delivery across all internal and external clients through the management of Debt Collection and account maintenance of current contracts, and cancelled contracts where debt is owing.

Desirable Education and experience: 

• 2 years' billing experience in the services industry, inclusive of managing around 500 customers and 3000 billing events.
• Grade 12 or equivalent
• Certification in Debt Management and Collections is advantageous

Knowledge, Skills, and Competencies: 

• Sound knowledge of Credit Management, the Credit Bureau, and Credit Act. Popi Act compliance is vital.
• Sound knowledge of SAP (Sales and Distribution Module) and MS Office
• Sound knowledge of risk management and business management principles Sound knowledge of Basic Financial principles
• Sound knowledge of Health and Safety policies and processes Sound knowledge of Contract management
• Sound knowledge of data analytical methodologies with ability to deal with complex accounts.
• Computer literacy
• Ability to work with numbers and calculations
• Planning and organization skills
• Time management skills
• Communication skills
• Ability to work autonomously and under pressure
• Ability to delegate

 Key areas of responsibility: 

• Maintain records by ensuring all the correct customer information is entered into and maintained in SAP and that customers receive monthly invoice on time and with accuracy.
• Manage contract and billing transactions and reporting by ensuring billing deadlines are met, credit notes and debit memo's are completed per event, distribute tax invoices and credit notes to the client, and receive and resolve queries related to billing.
• Update weekly, monthly, and ad hoc reports on billing, credits, and price increases.

Ensure effective Customer Engagement and Account Resolution by:

• Performing updates on client files including changes in e-mail addresses, contact persons, unit in charge.
• Ensuring an account is correct before sending statements out internally to managers or externally to clients. Send copies of invoices, credits, statements to clients, or where required within the business.
• Ensuring you are always courteous and professional with clients.
• Ensuring that if clients are being offensive that you do not react but report it to your line manager for further action.
• Ensuring emails are professional and entail correct grammar and punctuation.
• Reconcile individual debtor accounts.
• Sort out of accounts in arrears through telephonic contact and reminder letters with the customer to determine reason for non-payment, or payment date
• Ensure the Age Analysis is up to date with commentary on each client in the prescribed format
• Offset Intercompany Bills against PO and GRV and ensure the balance for the Region is zero at month end
• Partner with divisions to ensure zero non-billing exposure within the region and manage integrated relationships between Operations and Sales to drive ultimate productivity and partnerships
• Take ultimate responsibility for the resolution of client queries in a timely manner. Engage with the Client, Management Accountant, Regional Managers and General Managers as required and do not leave the account unattended — follow through until the payment is made
• Follow through with clients regarding remittances

Closing Date 31 August 2026

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Main purpose of the Role:

• We are seeking a skilled Project Manager to oversee and drive the successful execution of catering and hospitality projects in alignment with sector strategy, contractual obligations, and regulatory standards.
• The ideal candidate will have strong experience managing large-scale catering operations, particularly in industrial sites and centralized kitchens serving 2000+ individuals. This role requires expertise in project execution, process optimization, and stakeholder management within a high-demand environment.

Education & Experience Requirements:

• A relevant tertiary qualification in Hospitality, Food & Beverage Services, or Culinary Arts (preferred).
• Minimum 5 years of experience in catering project management, preferably within commercial and or industrial catering.
• Experience overseeing large-scale kitchen operations catering to 2000+ individuals.
• Industrial site exposure is highly advantageous.
• Proven ability to manage unit mobilization and change implementation programs.
• Strong background in competitive and sensitive markets.
• Experience in costing, budgeting, forecasting, and financial reporting.
• Familiarity with working within brand guidelines to drive successful outcomes.
• Demonstrated experience in managing teams and optimizing operational efficiencies.
• A valid driver’s license is required.

Key Responsibilities:

• Manage catering and hospitality projects from initiation to completion, ensuring alignment with business objectives.
• Oversee unit mobilization, change programs, and large-scale food production processes.
• Ensure successful execution of catering operations within industrial and high-volume environments.
• Optimize workflow efficiencies, ensuring high-quality service delivery to clients.
• Develop and implement standardized menus, costing strategies, and process improvements.
• Oversee financial performance, including budgeting, forecasting, and profit optimization.
• Monitor stock levels, procurement, and supply chain efficiency.
• Implement and maintain electronic meal ordering systems.
• Ensure compliance with health, safety, and environmental standards, maintaining accurate records.
• Lead workforce planning, payroll administration, and performance management.
• Enhance customer experience by gathering feedback and making data-driven improvements.
• Ensure strict adherence to client service level agreements and operational excellence.

Knowledge, Skills & Competencies:

• Strong understanding of catering operations in industrial and hospital environments.
• Knowledge of South African industry regulations and compliance standards.
• Exceptional project management, organizational, and operational leadership skills.
• Effective stakeholder engagement and communication abilities.
• Expertise in financial planning, cost management, and process optimization.
• Ability to analyse data and reports for continuous improvement.
• Strong problem-solving and strategic planning skills.

Closing Date 18 September 2026

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About the Role

• As the Key Accounts Manager for our Food Division, you will play a pivotal role in developing and managing strategic relationships with key clients.
• Your primary focus will be on driving sales growth, enhancing customer satisfaction, and ensuring that our services meet the unique needs of our clients.

Key Responsibilities

• Develop and maintain strong relationships with key accounts to ensure client retention and satisfaction.
• Collaborate with internal teams to deliver tailored solutions that meet client needs and enhance business performance.
• Identify opportunities for upselling and cross-selling relevant products and services to existing clients.
• Analyse market trends and competitor activity to provide insights and recommendations for strategic planning.
• Prepare and present regular business reviews and performance reports to key stakeholders.
• Negotiate contracts and pricing with clients to secure profitable agreements while ensuring alignment with company policies.
• Monitor account performance metrics and leverage data to improve service delivery and exceed client expectations.
• Act as the main point of contact for key accounts, addressing any concerns and resolving issues promptly.

Requirements

• Proven track record in account management or sales within the food industry or a related field.
• Strong interpersonal and communication skills, with the ability to build relationships at all levels.
• Proven experience leading diverse teams within industrial and commercial environments, supported by a strong understanding of health and safety standards.
• Excellent negotiation and presentation skills, with a customer-centric approach to service delivery.
• Demonstrable experience in analysing market data and producing actionable insights.

Preferred Qualifications

• Relevant tertiary degree in Business Management, Marketing, or a related field.
• Experience with project management methodologies and tools.
• Familiarity with food safety and compliance regulations related to the food industry.
• Additional certifications in sales management or account management would be an advantage.

 Closing Date 11 September 2026

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The Main Purpose of the job

• To perform a variety of tasks associated with food production, front of house services and any general support required with regard to all Health & Safety and Food Safety regulations.

Education and Experience required:

• Working experience in Hospitality Industry is essential
• Matric essential
• Customer service experience is an advantage
• Food and Beverage or Culinary Arts qualification would be an advantage

 Knowledge, Skills and Competencies:

• Knowledge of basic food preparation
• Communication skills
• Takes pride in personal appearance and hygiene
• Passionate about delivering a world class service to our clients and customers

  Key areas of responsibility:

• Perform a variety of tasks associated with food production
• General support required front and back of house

Closing Date 26 August 2026

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The Main Purpose of the job

• To perform a variety of tasks associated with food production, front of house services and any general support required with regard to all Health & Safety and Food Safety regulations.

Education and Experience required:

• Working experience in Hospitality Industry is essential
• Matric essential
• Customer service experience is an advantage
• Food and Beverage or Culinary Arts qualification would be an advantage

 Knowledge, Skills and Competencies:

• Knowledge of basic food preparation
• Communication skills
• Takes pride in personal appearance and hygiene
• Passionate about delivering a world class service to our clients and customers

  Key areas of responsibility:

• Perform a variety of tasks associated with food production
• General support required front and back of house

Closing Date 26 August 2026

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The main purpose of the job:

• The successful candidate will perform cashiering duties, restock all beverages, general supplies and also perform general food service duties.

Education and experience required:

• Matric is essential
• Minimum of 1-year experience in the same role is essential
• Experience in a food service operation would be an advantage

Knowledge, Skills, and Competencies required:

• Ability to handle cash
• Passionate about delivering a world class service to our clients and customers
• Interpersonal and communication skills

Key areas of responsibilities:

• Cashiering duties
• Restock all beverages and general supplies
• Perform general food service duties

Closing Date 26 August 2026

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The Main Purpose of the job

• The successful applicant will be responsible for the preparation of food for daily kitchen production in order to provide quality food service.

Education and Experience required:

• Minimum of 2 years’ experience as a Cook in a contract catering environment is essential
• Customer Service experience is essential
• Matric is essential
• Professional Cookery certificate will be an advantage

Knowledge, Skills and Competencies:

• Knowledge of and compliance with food safety standards.
• Customer service and communications skills
• Contribute to effective teamwork
• Special Diets
• Ability to work under pressure

Key areas of responsibility:

• Preparation of food for daily kitchen production
• Provide quality food service

Closing Date 26 August 2026

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Main purpose of the role:

• The incumbent will be responsible for meal preparation of food & daily kitchen production. Must provide good quality food service, working hand in hand with chefs. Must be able to read recipes, follow menu planning, and understanding HSE.

Education and Experience:

• Minimum of 2 years’ experience as a Cook
• Working in contract catering environment is advantageous
• Food and Beverage or Culinary arts qualification (Advantageous)
• Matric
• Knowledge, Skills and Competence:
• Knife handling skills
• Must understand flavour profiles
• Kitchen experience
• Heat and portion control
• Understanding of food safety
• Good communication skills

Key Areas of Responsibility:

• Contribute to the efficient running of the kitchen by producing and presenting food of the highest quality
• Supporting the kitchen team with general duties.
• Reporting any hazardous obstacles
• Apply health, Safety and environment standards (HSE)
• Reporting to Unit Manager or senior on site

Closing Date 27 August 2026