Key Accounts Manager at Empact Group

About the Role

• As the Key Accounts Manager for our Food Division, you will play a pivotal role in developing and managing strategic relationships with key clients.
• Your primary focus will be on driving sales growth, enhancing customer satisfaction, and ensuring that our services meet the unique needs of our clients.

Key Responsibilities

• Develop and maintain strong relationships with key accounts to ensure client retention and satisfaction.
• Collaborate with internal teams to deliver tailored solutions that meet client needs and enhance business performance.
• Identify opportunities for upselling and cross-selling relevant products and services to existing clients.
• Analyse market trends and competitor activity to provide insights and recommendations for strategic planning.
• Prepare and present regular business reviews and performance reports to key stakeholders.
• Negotiate contracts and pricing with clients to secure profitable agreements while ensuring alignment with company policies.
• Monitor account performance metrics and leverage data to improve service delivery and exceed client expectations.
• Act as the main point of contact for key accounts, addressing any concerns and resolving issues promptly.

Requirements

• Proven track record in account management or sales within the food industry or a related field.
• Strong interpersonal and communication skills, with the ability to build relationships at all levels.
• Proven experience leading diverse teams within industrial and commercial environments, supported by a strong understanding of health and safety standards.
• Excellent negotiation and presentation skills, with a customer-centric approach to service delivery.
• Demonstrable experience in analysing market data and producing actionable insights.

Preferred Qualifications

• Relevant tertiary degree in Business Management, Marketing, or a related field.
• Experience with project management methodologies and tools.
• Familiarity with food safety and compliance regulations related to the food industry.
• Additional certifications in sales management or account management would be an advantage.

 Closing Date 11 September 2026