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  • Posted: Mar 30, 2022
    Deadline: Not specified
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    Since our establishment in 1918, Sanlam has been a prominent part of the South African business landscape. We have always held a long-term view of how business adapts to the demands of the environment in which it operates. Today, in a dynamic world, we see an evolving set of social, economic, political and environmental imperatives that require our skilfu...
    Read more about this company

     

    Billing Manager

    What will you do?

    • Management of Stop Order / Debit Order collections as well as Retentions contact centre
    • Process management of premium admin queries, reconciliations of premium accounts and effective process management of credit balances, suspense accounts and complaints handling.  
    • Management of Credit Control team function on outstanding deposits, schedules and maintenance of facilities
    • Implement effective collection strategy to improve Business Strategy
    • To effectively oversee the management of the various functions and to provide support to billing and report on any possible process gaps during the query analysis
    • Liaising with all stakeholders to ensure optimal output on all administration processes that interlink with other areas of the business
    • Relationship management with all stakeholders
    • Team management and development of staff
    • Risk and Budget managements
    • Maintain quality and SLA standards
    • Ensure compliance in terms of rules and regulations (e.g. TCF)
    • Perform regular audits at appropriate intervals
    • Monitoring and reporting on trends, inclusive of monthly reporting
    • Requirements gathering, testing and sign-off of system changes / enhancement as well as for projects
    • Ensure SOPS are in place and maintained
    • Identify opportunities to improve the efficiency and effectiveness of internal processes
    • Advise on process improvements to position Sanlam Sky premium collections as best in class in the market, inclusive of pilots on alternate collection methods and / or strategies
    • Ensure all reports are accurate and delivered on time

    What will make you successful in this role?
    Qualification & experience 

    • Matric
    • B.Comm / BBA
    • Insurance Studies (CoP, / ASISA Standards) 

    Knowledge and skills

    • At least five (5) years relevant experience in a similar role within the collections environment of which three (3) years in a supervisory role
    • Payroll and Debit Order Collections Experience 
    • Policyholder Retentions Experience
    • Computer skills
    • Advanced MS Office (Excel, PowerPoint)
    • Well-developed communication (written & verbal) skills
    • Experience in the Financial Services  Sector 

    Personal qualities 

    • Team management
    • Time Management
    • Strong Numeracy and Analysing Skills
    • Project Management (for the purposes of running pilots) 
    • Relating and networking
    • Adapting and responding to change
    • Confidence and decisiveness
    • Self-driven
    • Planning and organising
    • Attention to detail

    Method of Application

    Interested and qualified? Go to Sanlam Group on careers.sanlamcloud.co.za to apply

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