Billing Manager at Sanlam Group

What will you do?

• Management of Stop Order / Debit Order collections as well as Retentions contact centre
• Process management of premium admin queries, reconciliations of premium accounts and effective process management of credit balances, suspense accounts and complaints handling.  
• Management of Credit Control team function on outstanding deposits, schedules and maintenance of facilities
• Implement effective collection strategy to improve Business Strategy
• To effectively oversee the management of the various functions and to provide support to billing and report on any possible process gaps during the query analysis
• Liaising with all stakeholders to ensure optimal output on all administration processes that interlink with other areas of the business
• Relationship management with all stakeholders
• Team management and development of staff
• Risk and Budget managements
• Maintain quality and SLA standards
• Ensure compliance in terms of rules and regulations (e.g. TCF)
• Perform regular audits at appropriate intervals
• Monitoring and reporting on trends, inclusive of monthly reporting
• Requirements gathering, testing and sign-off of system changes / enhancement as well as for projects
• Ensure SOPS are in place and maintained
• Identify opportunities to improve the efficiency and effectiveness of internal processes
• Advise on process improvements to position Sanlam Sky premium collections as best in class in the market, inclusive of pilots on alternate collection methods and / or strategies
• Ensure all reports are accurate and delivered on time

What will make you successful in this role?
Qualification & experience 

• Matric
• B.Comm / BBA
• Insurance Studies (CoP, / ASISA Standards) 

Knowledge and skills

• At least five (5) years relevant experience in a similar role within the collections environment of which three (3) years in a supervisory role
• Payroll and Debit Order Collections Experience 
• Policyholder Retentions Experience
• Computer skills
• Advanced MS Office (Excel, PowerPoint)
• Well-developed communication (written & verbal) skills
• Experience in the Financial Services  Sector 

Personal qualities 

• Team management
• Time Management
• Strong Numeracy and Analysing Skills
• Project Management (for the purposes of running pilots) 
• Relating and networking
• Adapting and responding to change
• Confidence and decisiveness
• Self-driven
• Planning and organising
• Attention to detail