Binder Claims Team Leader at TWK Agri

Job Summary

• This role involves leading and developing the Binder Claims team while ensuring efficient claims processing, compliance with regulatory and binder agreement requirements, and the delivery of exceptional service standards.
• The Binder Claims Team Leader will oversee complex claims, drive process improvements, manage stakeholder relationships, and contribute to operational excellence.

Responsibilities and Duties

• Lead, mentor, and support the Binder Claims team
• Review and oversee complex and high-value claims
• Monitor claims performance, turnaround times, and service level agreements
• Approve claims within delegated authority and escalate exceptional matters where required
• Conduct performance reviews and provide ongoing coaching and feedback
• Identify development needs and coordinate training initiatives
• Foster a culture of accountability, collaboration, and continuous improvement
• Manage relationships with insurers, underwriters, brokers, and service providers
• Resolve escalated client complaints and claims disputes
• Ensure compliance with binder agreements, FAIS requirements, and company policies
• Implement fraud detection and risk mitigation measures
• Conduct audits and maintain accurate claims records
• Prepare claims reports, trend analyses, and management reports
• Identify opportunities to improve claims processes, policies, and procedures
• Keep abreast of insurance legislation and industry best practices

Qualifications and Skills

• Matric / Grade 12
• RE5 Certificate
• Class of Business (Personal and Commercial)
• Diploma or Degree in Insurance, Risk Management, Business Administration, or a related field (advantageous)
• 3–5 years' experience in insurance claims management
• 2 years' experience in a leadership role
• Strong understanding of binder agreements, claims processing, and regulatory requirements
• Strong leadership and team management skills
• Excellent problem-solving and decision-making abilities
• Proficient in the Microsoft Office Suite
• Bilingual (Afrikaans and English) (advantageous)
• Strong interpersonal, communication, and stakeholder management skills
• High attention to detail and ability to perform under pressure
• Drivers Licence (Code 08) (advantageous)

Closing Date 03 July 2026