BIS Intern / Trainee – IT & EA (Mpumalanga) at Samancor Chrome

PURPOSE OF THE JOB

• Maintain and support end user computing and network environments.

BALANCED SCORECARD PILLARS, ROLES AND RESPONSIBILITIES

SAFETY, HEALTH, ENVIRONMENT AND QUALITY

• Participate and comply with SHEQ requirements (SHEQ Toolbox)
• Adhere to all related SOP’s, PTO’s and CTO’s as per Training Matrix per position, SHEQ and company standards

CUSTOMERS

Customer Relations

• Render the right service first time.
• Maintain and improve relationships with key stakeholders / end users.
• Interact with customers and familiarise yourself with operational concerns and any inherent peculiarities (e.g. SHEQ, ISO, IT issues)

Supplier Relations

• Liaise with IT suppliers and service providers as required.

BUSINESS PROCESSES 

Policies and Procedures:

• Adhere to Group IT Policies, Procedures, Standards, Protocols, Work Instructions, Codes of Practice, etc
• Ensure adherence to business unit specific IT policies and procedures.

Networks

• Attend to network availability and performance incidents.
• Support computers on a local area network (LAN)

Software

• Install, configure and maintain software in an end user computer environment.
• Install, configure and maintain Operating systems on end user computers.
• Upgrade software and operating systems to the latest available versions

IT Security

• Provide education to users to bring about an understanding of IT security risks.
• Safeguard IT facilities and data (access control and environmental conditions)
• Adhere to and apply IT security controls at end users environments.
• Adhere to and apply Samancor Chrome IT Security policies.
• Investigate and resolve IT security related incidents (malware)

Support:

• Attend to and resolve assigned incidents.
• Monitor outstanding incidents within the team on a regular basis.
• Participate in the team to recommend solutions to problems.
• Resolve or report IT operational problems that have been identified.
• Provide a 24hr support function (Standby duties):

IT Asset Management

• Maintain the IT asset management systems.
• Coordinate repairs of IT equipment (3rd party vendors)

Administration:

• Conduct general administration in the IT Department (Filing, records, etc.)
• Maintain a clean and safe working environment (Offices, workshops)
• Continuous improvement of customer satisfaction by means of surveying.

WORKPLACE COMPETENCIES

Skills:

• Demonstrate appropriate customer care in the context of IT support.
• Use computer technology to research a computer topic.
• Apply the principles of supporting users on a local area network.

Knowledge:

• Demonstrate an understanding of computer architecture concepts.
• Demonstrate an understanding of IT Policies and Procedures
• Demonstrate an understanding of different computer network architectures and standards!
• Demonstrate an understanding of the concepts of Multi-User computer Operating systems.
• Demonstrate an understanding of Wide and Local Area Networks (WAN & LAN)
• Explain hardware components within personal or handheld computers.
• Demonstrate an understanding of Microsoft Software products.
• Demonstrate an understanding of information systems technologies.
• Demonstrate an understanding of the principles of IT Security
• Demonstrate an understanding of basic troubleshooting
• Demonstrate an understanding of checking and supporting back-ups.
• Demonstrate an understanding of Network printers.

Requirements

Minimum qualifications

• Grade 12 / N3
• Information Technology Certification (A+, N+)
• 2 Years relevant experience in Information Technology 

Closing Date: 20 June 2023