Bookings clerk - Rola Multifranchise Somerset West at Rola Motor Group

Job Advert Summary    

• We have an exciting opportunity for a dynamic, hardworking individual as a bookings clerk at our Multifranchise branch in Somerset West. The bookings clerk is responsible for working directly with clients and ensuring that they receive the best service when it comes to queries or booking vehicle services. 

Minimum Requirements    

• Min Grade 12
• Basic automotive knowledge
• Computer literate (Experience using Evolve essential)
• Proven experience in a similar bookings or service advisor position advantageous
• The ability to multi-task as well as good administration and organisational skills
• Good timekeeping and ability to work under pressure
• The ability to build and maintain relationships with customers
• Ability to work both in a team and independently

Duties and Responsibilities    

• Management of the appointment process
• Coordinate client service bookings between clients and service advisors
• Ensure accuracy of details pertaining to clients, services & issues raised
• Confirmation and reminders of client bookings
• Preparation of job cards
• Service Advisor and/or Costing clerk relief, when required
• Administrative duties as required within the Service department
• Management of the process to ensure CSI
• Adhere to Dealer Standards