Branch Administrator | Newcastle | B270287 at Ampath

What You Will Do (Role Impact)

Perform Accurate Administrative Processes

• Support the smooth running of branch operations by completing routine administrative tasks with precision and efficiency.

Key responsibilities include:

• Capturing patient and test information accurately on Meditech.
• Updating and amending requisitions, including adding tests and correcting information.
• Conducting audit checks and correcting data discrepancies on Meditech.
• Printing and actioning error logs and outstanding reports.
• Identifying and reporting problematic requisitions for resolution.
• Maintaining documentation, records, and correspondence in line with operational requirements.

Deliver Exceptional Patient and Customer Service

• Create a positive experience for patients and stakeholders through professional and courteous interactions.

Key responsibilities include:

• Welcoming and assisting patients visiting the Care Centre.
• Supporting patients with the completion of Specimen Request Forms (SRFs).
• Performing upfront logging and benefits checking.
• Responding to incoming calls and routine enquiries professionally.
• Assisting with account and billing-related queries.
• Processing card and cash payments accurately.
• Generating pro forma invoices when required.

Support Laboratory Operations

• Contribute to the efficient flow of specimens and operational processes through key administrative and preparatory activities.

Key responsibilities include:

• Receiving specimens and verifying them against test requests.
• Labelling, batching, and preparing specimens according to established protocols.
• Ensuring specimens are correctly prepared for onward processing.
• Assisting with the delivery of reports to doctors, wards, and other stakeholders as required.
• Supporting workflow efficiencies to ensure uninterrupted service delivery.

What you'll bring

Qualifications

Required :

• Grade 12

Experience

Required :

• 2 or more years of administrative experience.
• Experience within a pathology, healthcare, or medical environment will be advantageous.
• Strong organisational skills and a high level of attention to detail are essential.

Knowledge, Skills and Attributes

Required :

• Ability to perform routine administrative tasks accurately and consistently.
• Strong attention to detail and commitment to quality standards.
• Ability to follow procedures, policies, and operational guidelines.
• Proficiency in using IT systems and standard office applications.
• Ability to identify, resolve, or escalate routine administrative issues appropriately.
• High level of discretion and professionalism when handling confidential information.