Branch Consultant Edendale at Finbond Mutual Bank

Purpose of the role:

• To provide a sales, promotion, communication and administrative service to clients with clearer communication and effective administration; to the extent necessary for the organisation to achieve its objectives.
• Daily Marketing on an external and internal base. Street marketing and tele marketing and the use of SMS’s to ensure new client business and proper client retention is held.
• Generating new clients and agents for sales increase.
• Adhering to sales targets as set out by BM or AM on a daily and weekly base.
• Ensuring all matter of compliance is adhered to according to company policy and code of conduct.
• Ensure that all files are compliant and fall in line with NCR regulations.
• Prompt and professional answering and handling of incoming telephone calls in accordance with laid down company standards.
• Accurate recording of client information on company’s computer system(Delfin).
• Prompt and effective handling of any complaints received from clients, other branches and Head Office.
• Prompt and effective handling of any enquiries regarding payments (eft, Allps,Nupay,etc).
• Assisting with checking and capturing of Nupay reports and follow up on failed transactions.
• Assisting with minimizing of Bad Debt.
• Daily Balancing of Cash Box.
• Assisting with accurate completion of Daily, Monthly and other reports required from Head Office.
• Assisting with reconciliation of all Client accounts (updating file notes regularly).
• Accurate maintenance of administration records including the keeping of all information required relating to issuing of loans.
• Proper and accurate operation of company computer systems and processes in accordance with procedures laid down by the company from time to time.
• Keeping to all forms of changes as stated by regulations of the Finbond Company Policy and code of conduct with regards to working hours and all other forms of administrative purposes.

Qualifications:

• Matric

Experience:

• Knowledge of financial services industry

Knowledge and Skills:

• Empathy and patience with clients and colleagues
• An ability to orally communicate in a clear, respectful, honest, assertive and persuasive manner
• Numeracy and literacy abilities to the level that ensures no mistakes.
• A flair for administrative organisation and detail
• A positive attitude
• A ready knowledge of the company’s products (Type of loans as well as Consumer Finance)
• A ready knowledge of the pricing of each product (Consumer Finance)
• An ability to operate a computer and peripherals effectively and at acceptable speeds
• Understanding of the need for urgency when dealing with daily and monthly reports, complaints and queries

Additional Requirements:

• Accuracy in the maintenance of records and systems
• An ability to remain calm and resolve conflict
• An ability to converse in at least two languages spoken within the market place
• A compliance to all workplace rules and procedures
• A willingness to undertake duties beyond the confines of your job.