First National Bank (FNB) South Africa offers dynamic career paths, structured graduate development programs, and continuous on-the-job learning across banking, data science, IT, and client advisory roles
Provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding FNB solutions within a dynamic environment, whilst adhering to policy and process.
Experience and qualifications
Minimum Requirements : FAIS Compliant as prescribed by the Financial Services Board
Relevant NQF 5 as prescribed by the Financial Services Board
Regulatory Exam as prescribed by the Financial Services Board
Preferred (Ideal) Qualification : An appropriate recognised business degree at NQF level 6
Person must not be an unrehabilitated insolvent
Additional requirements
In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
No Referral plan is assigned to this job
Responsibilities
Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Treat customers as you would want to be treated.
Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
Conduct myself in an ethical manner at all times.
Take ownership of solving our customers problems or queries as efficiently and quickly as possible
Adhere to the TCF (Treating Customers fairly) principles in all that you do.
Meet and exceed monthly sales target.
Maximize cross-sell opportunities identified aligned to customer needs based customer needs analysis.
Use opportunities identified to increase market share.
Ensure activities support cost containment and reduction.
Optimize every customer interaction to migrate or convert customer to echannels and or encourage use of digital and self-service channels.
Always comply with procedures and processes contained in the relevant business guidelines.
Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
Demonstrates behaviour in support of the organizational values.
Takes accountability for own performance, personal and career development.
Contribute to the overall effectiveness and success of the team.
Maintain an ability to adapt to ever changing business and customer needs.
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