Branch Manager (Channel Manager: Sales and Service) at Absa South Africa

Job Summary

• We are seeking a highly motivated Branch Manager to lead a complex branch and multiple service points within a strategically important market. This is an opportunity to take ownership of a significant business area, lead high-performing teams, drive commercial growth, champion digital innovation, and become a respected leader within your community.
• While traditionally known as a Branch Manager, this role is now referred to as a Channel Manager: Sales and Service within Absa. As a Channel Manager: Sales and Service you will be responsible for delivering sustainable business growth, exceptional customer experience, strong governance, and operational excellence, while developing future leaders and advancing the bank's transformation agenda.
• We are seeking an experienced Channel Manager: Sales and Service to lead a customer-facing sales and service operation, driving business growth, operational excellence, and client-centric outcomes. This is an exciting opportunity for a commercially astute leader who thrives in a fast-paced, regulated financial services environment and is passionate about developing people, strengthening client relationships, and achieving outstanding business results.

Job Description

KEY FOCUS AREAS

• Lead nodal operations with accountability for people, process, and performance.
• Drive commercial growth and service excellence across multiple (SSO’s)
• Oversee DHA, MVNO functions, ensuring efficient verification and ID smart card issuing.
• Strengthen compliance and operational integrity in civic services.
• Inspire and empower teams to deliver exceptional customer experiences.
• Expand market presence through oversight of RIB and External sales.
• Harness technology to optimize efficiency and innovation.
• Build resilient, high-performing teams aligned to strategic goals.
• Ensure delivery of all performance targets with commercial focus.
• Champion operational leadership that advances Africa’s service landscape.

ACCOUNTABILITIES: 

Strategic Leadership

• Translate regional and national strategy into branch execution
• Drive transformation, digital adoption, and inclusion initiatives
• Position the branch as a trusted financial partner in the community

Business Performance

• Full Branch P&L accountability (where applicable)
• Deliver growth, profitability, and productivity targets
• Optimise multi-channel and integrated service models

People & Culture

• Lead senior branch leadership and management teams
• Build a leadership pipeline and succession plans
• Foster ethical leadership, engagement, and accountability

Risk, Compliance & Governance

• Overall accountability for branch risk, conduct, and regulatory compliance
• Manage audits, governance forums, and material risk events
• Ensure strong control environments and TCF adherence
• External & Internal Stakeholder Management
• Engage key clients, community structures, and external partners
• Act as a brand ambassador for the bank

Customer Experience: 

• Deliver a consistently exceptional in-branch customer experience by proactively welcoming, guiding, and supporting customers
• Promote efficient service, alternative banking channels,
• Upholding Absa’s service standards, image, and brand in a safe, professional, and well‑managed branch environment

Education

• Bachelor`s Degrees and Advanced Diplomas: Banking, Bachelor`s Degrees and Advanced Diplomas: Business Administration

End Date: November 5, 2026