Branch Manager, Contract Logistics at DSV

Qualification(s)

• 4-year Logistics or Supply Chain Management degree, or 4-year equivalent diploma (BTECH) OR,
• 4-year Industrial Engineering, or 4-year equivalent diploma (BTECH) OR,
• 8+years minimum relevant experience in industry with in-depth experience in all job-related requirements listed below. 

System Skills 

• WMS advanced experience will be an advantage
• Sound experience in SMART/CMMS3/SKS/EWM systems 

Job-related Requirements 

• 5+years Managerial experience
• 5+years Lean Logistics experience
• ISO Integrated Management System experience
• Managing workforce greater than 100+
• Extensive experience in supply stream methods – Kanban Supply, Sequence Supply, Pick to Light, or various other methods of supply.
• Extensive experience in the Automotive field
• Able to work in a high pressure and stressed environment
• Good track record of Project Management
• Willing to work Shifts.
• Own transport
• Willing to travel if required 

ADDED ADVANTAGES FOR THIS ROLE:

• Negotiation skills & relationship management – client and / or supplier
• Sound knowledge of OEM operational process
• Operational experience and the ability to work independently.
• Knowledge of HSE compliance
• Knowledge of ERP/WMS/Systems Integration will be beneficial. 

MAIN PURPOSE OF THE ROLE:

• This position aims to ensure contract adherence in terms of client relations, operational performance, commercial and financial performance, people management and development and continual improvement initiatives. The role needs to ensure operations are managed in accordance with the DSV standards, policies, and procedures.
• Ensure that the DSV strategy, goals and initiatives are cascaded down through the organization into the various areas of the operation. Support and actively participate in development services and solutions to complement DSV’s offering to the Automotive industry. 

DUTIES & RESPONSIBILITIES:

Ford Operations:  

• Full accountability and leadership on all aspects of the Ford Silverton operations in Gauteng,  
• Accountable for all initiatives implemented across these operations, including potential new scope. 
• Meeting of all customer SLAs.; Compliance of sites to DSV standards; SHERQ – achieve minimum requirements; 
• Implement and maintain Quality Management System at all departments. 
• Be involved in unlocking synergies within operations to improve competitiveness of solution; Drive synergies with other DSV 
• business units, where possible, to improve operational performance.  

Client Relationships:   

• Ensuring client’s needs and expectations are consistently met within scope of the SLA.  
• Client interaction and issue resolution to ensure client satisfaction.  
• Structured management reviews to review performance and discuss strategic initiatives.  

Commercial / Financial:  

• Thorough understanding and application of contract and service level agreement to achieve account stability and profitability.  
• Responsible for P&L and Accounting queries for Operations  
• Claims resolution, investigate and understand claim details per incident, report internally and negotiate and process 
• compensation when valid. 
• Identify and support initiatives to further improve account profitability.  

Operational Performance:   

• Actively managing daily operational performance to consistently achieve performance metric targets.   
• Delivering on client and internal continuous improvement requirements and driving Lean culture  
• Internal stakeholder communication management ensure agreed to meetings, conference calls and forums are planned and 
• conducted internally as agreed to by all stakeholders, this is an ongoing requirement. 
• Customer dissatisfaction process analyses failures with regards to deliveries, client complaints, damages etc. to determine 
• root cause and corrective actions.  
• Follow through on corrective actions and close the Corrective and Preventative Actions Process  

People Management:   

• Firm and consistent approach to ongoing performance measurement and management of team.  
• Ensure effective resourcing in all departments to deliver the expected services.  
• Resolution of all IR issues in conjunction with HR.  
• Coaching and mentoring of team to achieve client objectives.  
• Individual Development Plans and succession plans in place for all critical roles.  
• Drive training interventions to close skills gaps in operations.  
• Ability to handle conflict in any situation as may be required.  

Client Expectations:  

• Monthly KPI dashboard consolidation and reporting, root cause analysis and corrective action implementation and tracking.  

Launch Activities:  

• Actively manage and support all launch related activities – Manage the Change, new launch programs, change control and obsolescence management at Ford Assembly Plant.  
• Ensure operational readiness to support programs.