Jobs at Ellahi Consulting

Job Purpose

• To maintain a professional front-line image and manage the reception function effectively. The role is responsible for performing general administrative duties and providing support to the Sales and Operations teams to ensure that work is completed efficiently and within stipulated timeframes.

Academic Qualifications

• Matric Certificate (Grade 12) – essential.
• A relevant qualification in Administration, Office Administration or Business Administration will be advantageous.
• Computer literacy training or certification will be advantageous.

Essential Work Experience

• Minimum of 1–3 years’ experience in a receptionist, switchboard operator, front desk or customer-facing administrative role.
• Experience managing a professional reception area, including welcoming visitors, clients, suppliers and employees.
• Previous experience providing excellent customer service in a corporate or professional environment.
• Experience handling enquiries, taking accurate messages and directing calls efficiently.
• Experience performing general administrative duties, including filing, data capturing, document preparation and email correspondence.
• Experience using Microsoft Office Suite, including Word, Excel and Outlook, as well as office communication systems.
• Experience dealing with difficult or demanding customers professionally and calmly.
• Experience supporting office operations, including coordinating couriers, deliveries, visitor access and general office enquiries.

Essential Knowledge

• Technologically sound, with the ability to work with computer systems and office technology.
• Sound understanding of customer service principles.
• Knowledge of telephone operating systems and switchboard procedures.

Essential Skills and Competencies

• Well-developed communication skills, including professional telephone etiquette.
• Attentiveness and strong attention to detail.
• Good time management and self-management skills.
• Computer literacy and the ability to work with technology and administrative systems.
• Strong administrative and organisational skills.
• Ability to work effectively as part of a team.
• Exceptional customer service skills.
• Ability to communicate clearly and professionally with internal and external stakeholders.

Essential Personal Attributes

• Organisational awareness.
• Good interpersonal skills.
• Self-confidence.
• Dependability and reliability.
• Ability to follow procedures.
• Integrity and professionalism.
• Customer-centric approach.
• Commitment to clear and professional communication.

Advantageous Personal Attributes

• Commitment to continuous improvement.
• Ethical conduct and sound judgement.
• Enthusiasm for learning, sharing knowledge and professional growth.
• Professional appearance.
• Ability to work under pressure.

Key Responsibilities
Reception and Telephone Management

• Operate the telephone system by answering and screening incoming calls.
• Transfer calls and direct enquiries to the appropriate individuals or departments.
• Relay messages to personnel promptly and accurately.
• Manage front desk duties and maintain a professional reception environment.
• Welcome and assist visitors in a friendly, professional and efficient manner.

Administrative Support

• Perform general administrative duties using the relevant systems and in accordance with the company’s requirements.
• Ensure the timely daily delivery and distribution of NATIS documents, keys and other documentation.
• Provide general administrative support to the Sales and Operations teams as required.
• Order office supplies and stationery when necessary.
• Assist with general office queries and administrative processes.

Customer Service and Stakeholder Relations

• Build and maintain effective relationships with internal and external stakeholders.
• Provide professional and courteous service to customers, visitors, suppliers and colleagues.
• Handle enquiries efficiently and ensure that requests are directed to the correct individuals.
• Treat every customer with care, attention and professionalism.
• Contribute to business continuity and the maintenance of positive stakeholder relationships.

Communication and Continuous Improvement

• Maintain effective verbal and written communication with customers and colleagues.
• Identify opportunities to improve administrative processes and overall performance.
• Demonstrate initiative in suggesting more efficient ways of completing tasks.
• Ensure that all responsibilities are performed accurately, professionally and within the required timeframes.

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Job Purpose

• To ensure the accurate, safe and efficient loading, offloading and administrative tracking of frozen products. The role requires an agile individual who can balance physical cold store operations with accurate inventory system capturing while maintaining strict food safety standards.

Working Hours
The position follows weekly rotating shifts:

• Week 1: 08:00 – 17:30
• Week 2: 19:00 – 04:30
• Working hours may fluctuate according to operational requirements. Weekend and public holiday work may be required.

Working Conditions

• Must be willing and able to work weekly rotating shifts.
• Must be available to work weekends and public holidays when required.
• Must be flexible regarding working hours, as operational requirements may cause fluctuations.
• Must be comfortable working in a cold store environment and performing duties associated with loading, offloading and stock handling.

Requirements and Qualifications
Educational Qualifications

• Grade 12 (Matric) – essential.

Essential Work Experience

• At least 2 years’ work experience in a similar role within a cold store and/or warehouse environment.

Advantageous Experience and Knowledge

• Previous exposure to the protein industry, such as meat, fish or dairy.
• Knowledge of HACCP, food safety standards and Standard Operating Procedures (SOPs).
• Experience using a Warehouse Management System (WMS).

Essential Skills and Competencies

• Proficiency in Microsoft Office 365, including Excel and collaborative tools such as Teams and OneDrive.
• Clear verbal and written communication skills.
• Strong attention to detail and accuracy when handling stock and capturing information.
• Excellent time management and organisational skills.
• Strong problem-solving skills and the ability to multitask under pressure.
• Ability to adapt to short-notice operational changes and tight deadlines.
• Physical ability and willingness to work in a fast-paced, temperature-controlled cold store environment.
• Honesty, integrity, reliability and a strong sense of ownership.
• Self-motivation, flexibility and a solutions-oriented approach.
• Willingness to learn new warehouse systems and operational processes.

Key Responsibilities

Cold Store Operations and Stock Handling

• Supervise and assist with the safe loading and offloading of trucks, containers and delivery vehicles in accordance with Standard Operating Procedures (SOPs).
• Transfer frozen products safely from blast freezers to designated cold storage areas using Material Handling Equipment (MHE).
• Verify stock accuracy by physically counting incoming and outgoing cartons and matching weights against delivery manifests or driver logs.
• Maintain cleanliness in dispatch, receiving and cold store areas to ensure that the workplace remains safe and free of hazards.

Food Safety and Quality Control

• Work with the Quality Department to identify and report temperature fluctuations, damaged packaging and stock discrepancies.
• Adhere to food safety standards and established operational procedures.
• Escalate stock, quality and operational issues promptly to the relevant stakeholders.

Inventory and System Administration

• Capture Goods Received Vouchers (GRVs) and allocate stock accurately in the relevant system.
• Monitor SAP problem orders and follow up on discrepancies.
• Scan daily delivery notes, cross-check Proof of Deliveries (PODs) and maintain accurate internal records.
• Retrieve reach truck reports and distribute them to the Shift Manager to support planned order fulfilment.
• Document product returns, process operational credits and escalate queries immediately.

Coordination and General Administration

• Coordinate external service providers by tracking working hours, verifying Occupational Health and Safety (OHS) compliance, checking purchase orders (POs) and assigning work areas.
• Maintain the internal departmental leave register.
• Order truck seals and complete daily equipment checklists.
• Provide administrative support to ensure the smooth running of cold store operations.

General Responsibilities

• Communicate effectively with colleagues, management, service providers and other relevant stakeholders.
• Maintain accurate records and ensure that operational tasks are completed within stipulated deadlines.
• Demonstrate flexibility when responding to changing operational requirements.
• Take ownership of assigned duties and contribute to an efficient, safe and productive working environment.

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Job Purpose

• To manage day-to-day stock control activities at the Atlantis site by coordinating staff, maintaining accurate inventory records, investigating stock variances and ensuring that stock movements are completed efficiently and on time.

Working Hours
The position follows weekly rotating shifts:

• Week 1: 08:00 – 17:30
• Week 2: 19:00 – 04:30
• Working hours may fluctuate according to operational requirements. Weekend and public holiday work will be required when necessary.

Working Conditions

• Must be comfortable working in a manufacturing and cold store environment.
• Must be willing to work weekly rotating day and night shifts.
• Must be available to work weekends and public holidays when required.
• Must be flexible regarding working hours and changing operational requirements.

Requirements and Qualifications
Educational Qualifications

• Grade 12 (Matric) – essential.
• A tertiary qualification in Warehouse Management, Stock Control, Logistics or a relevant field will be advantageous.

Essential Work Experience

• At least 3–5 years’ work experience in a stock control or similar role within an FMCG or manufacturing environment.

Advantageous Experience

• Previous exposure to the protein industry, such as meat, fish or dairy.
• Proficiency in a Warehouse Management System (WMS).

Essential Skills and Competencies

• Solid proficiency in Microsoft Office 365, including intermediate-level Excel, Outlook and collaborative tools such as Teams and OneDrive.
• Excellent written and verbal communication skills.
• Strong planning and multitasking abilities to meet deadlines.
• Exceptional attention to detail, numerical accuracy and administrative quality control.
• Ability to work autonomously with minimal supervision and demonstrate personal accountability.
• Strong critical thinking and problem-solving skills, with sound judgement in decision-making.
• Good time management and organisational skills.
• Ability to work independently under tight operational deadlines.
• Willingness to learn new software systems and adapt to short-notice operational changes.
• A positive, flexible and solutions-oriented attitude.
• Ability to engage effectively with employees across all levels.
• Ability to work in a fast-paced food manufacturing facility and temperature-controlled cold store environment.

Key Responsibilities
Stock Control and Inventory Management

• Perform daily cycle counts, with a minimum of 5–10 stock lines per day, and conduct regular end-to-end stock audits.
• Verify that all stock is placed in the correct locations, put away efficiently and accurately labelled.
• Monitor and verify the movement of internal, third-party, farm and market stock against active orders.
• Complete accurate and timely documentation for stock transfers, returns, damages and inventory adjustments.
• Maintain accurate inventory records and ensure stock movements are recorded correctly.

Quality Control and Cold Chain Management

• Conduct random quality checks on products and packaging before final dispatch to ensure compliance with relevant guidelines.
• Monitor and maintain optimal storage temperatures to safeguard products and cold-chain integrity.
• Enforce housekeeping and food safety protocols within the cold store.
• Ensure that all staff and visitors entering the cold store comply with mandatory personal protective equipment (PPE) requirements.

Stock Variance Investigations and Reporting

• Lead investigations into stock variances, damaged products and displaced stock.
• Compile comprehensive incident reports for management.
• Identify discrepancies and ensure that stock-related issues are addressed promptly.
• Maintain accurate supporting documentation for inventory adjustments and reported incidents.

Dispatch and Order Monitoring

• Track dispatch schedules and report orders that have not been collected by customers or logistics teams.
• Monitor stock availability and movement against active orders.
• Coordinate with relevant departments to resolve stock and dispatch discrepancies.

Staff Coordination and Supervision

• Assist the Shift Manager with allocating daily tasks to warehouse staff.
• Supervise floor workflows to ensure that stock control activities are completed efficiently and accurately.
• Promote adherence to operational procedures, housekeeping standards, food safety requirements and PPE compliance.

Interdepartmental Coordination

• Coordinate daily stock control operations with the Logistics, Sales and Finance departments.
• Communicate stock-related issues and discrepancies to the relevant stakeholders.
• Support efficient operational workflows through timely reporting, accurate documentation and effective coordination.

General Responsibilities

• Take ownership of assigned duties and work independently when required.
• Adapt to changing operational demands and short-notice instructions.
• Maintain high standards of accuracy, accountability and professionalism.
• Ensure all responsibilities are completed within required operational deadlines.

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Job Purpose

• To oversee and manage operational activities, including linehaul, customer service, route planning, fleet coordination and proof of delivery processes. The role is responsible for driving operational efficiency, maintaining service standards, managing people and resources, and ensuring that operational targets and customer expectations are met.

Educational Qualifications

• Matric Certificate (Grade 12) – essential.
• A relevant tertiary qualification will be advantageous.
• A valid driver's licence will be advantageous.

Essential Work Experience

• Extensive experience in courier industry operations.
• Extensive experience in linehaul operations.
• Strong operational background, including the ability to manage and coordinate daily operational activities.
• Experience in route planning, route productivity analysis and operational performance monitoring.
• Experience in customer service and resolving service-related issues, including missed collections, non-deliveries and late deliveries.
• Experience in fleet coordination and management.
• Experience in people management, team development and performance management.

Technical Knowledge and Computer Skills

• Strong computer literacy, particularly Microsoft Word, Excel, email and reporting systems.
• Ability to analyse operational information and prepare reports.
• Geographical knowledge of South Africa.
• Knowledge of FW systems will be advantageous.
• Understanding of route planning, linehaul scheduling, proof of delivery (POD) processes and fleet operations.

Essential Skills and Competencies

• Excellent interpersonal, communication and team-building skills.
• Strong leadership and people-management capabilities.
• Ability to work under pressure and meet operational deadlines.
• Strong planning, analytical and problem-solving skills.
• Good time management and organisational abilities.
• Ability to implement corrective action to improve operational performance.
• Strong customer service orientation.
• Ability to build, develop and motivate teams.
• High levels of accountability, initiative and commitment to getting the job done.
• Flexibility to accommodate changing operational requirements and working hours.

Personal Attributes

• Passionate, energetic and results-driven.
• A team player with strong interpersonal skills.
• A people-oriented individual who can build and maintain effective working relationships.
• Willingness and ability to grow and develop within the organisation.
• Professional appearance and well-groomed presentation.
• Adaptable and solutions-oriented.
• Own transport is essential

Key Responsibilities and Accountabilities
Leadership and Human Resources

• Lead, manage and motivate operational teams to achieve business objectives.
• Assist with recruitment, assessment, training and development of employees.
• Support performance management, discipline and team-building initiatives.
• Develop employees and promote accountability, teamwork and continuous improvement.
• Monitor team performance and address operational or personnel challenges.

Operations and Linehaul Management

• Oversee daily courier operations and linehaul activities.
• Monitor departure and arrival times to ensure operational schedules are maintained.
• Coordinate linehaul movements and address delays or operational disruptions.
• Ensure that collections, deliveries and shipment processing are completed efficiently.
• Develop contingency plans to minimise disruptions and maintain service continuity.

Customer Service and Service Standards

• Monitor service delivery performance and ensure that customer expectations are met.
• Investigate and address missed collections, non-deliveries and late deliveries.
• Implement corrective actions to improve service levels.
• Work with relevant teams to resolve customer complaints and operational queries.
• Promote a customer-focused culture throughout the operation.

Route Planning and Productivity

• Oversee route planning and analyse route productivity.
• Identify inefficiencies and implement corrective measures.
• Monitor operational performance and recommend improvements.
• Ensure that routes and resources are used efficiently to achieve service and productivity targets.
• Fleet Management
• Coordinate fleet allocation to meet operational requirements.
• Monitor vehicle maintenance, repairs and maintenance (R&M), and vehicle availability.
• Develop backup plans to address vehicle breakdowns and operational incidents.
• Investigate and report accidents and incidents.
• Maintain appropriate fleet standards, safety and professional vehicle presentation.
• Warehouse, Yard and Shipment Processing
• Oversee warehouse and yard activities, including scanning, stock rotation, housekeeping and security.
• Monitor shipment processing, packaging, loading and offloading.
• Ensure the appropriate handling of shipments and operational materials.
• Maintain accurate scanning and shipment records.
• Promote an orderly, secure and efficient working environment.

Third-Party Management

• Monitor the performance and service delivery of third-party service providers.
• Ensure that external partners meet required operational standards.
• Address service deficiencies and implement corrective actions where necessary.

Proof of Delivery (POD) Management

• Oversee POD processes and ensure that delivery documentation is completed and processed accurately.
• Monitor outstanding PODs and resolve related discrepancies.
• Ensure that POD information is available for operational reporting and customer queries.

Health, Safety and Compliance

• Ensure compliance with applicable health and safety requirements.
• Monitor the use of personal protective equipment (PPE).
• Promote safe working practices across operational areas.
• Ensure that incidents and accidents are reported and addressed appropriately.

General Operational Management

• Monitor operational performance against agreed targets.
• Prepare and review operational reports to support management decisions.
• Identify opportunities for improved productivity, efficiency and service delivery.
• Maintain effective communication with internal departments and external stakeholders.
• Adapt to changing business requirements and undertake additional duties when necessary.

Recruitment and Assessment Process

• Shortlisted candidates may be required to complete the following assessments and checks, in accordance with applicable legislation and company procedures:
• Initial interview.
• Management Committee (MANCO) or Executive Committee (EXCO) interview.
• Criminal record check.
• Pre-employment polygraph assessment, where lawful and appropriately administered.
• Mathematics literacy assessment.

Performance Expectations
The successful candidate will be assessed on their ability to:

• Lead and develop operational teams.
• Maintain customer service standards.
• Improve route productivity and operational efficiency.
• Manage warehouse, yard, shipment processing and linehaul activities.
• Coordinate fleet resources effectively.
• Maintain effective third-party service delivery.
• Promote health, safety and legal compliance.
• Achieve operational targets and support continuous improvement.

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CORE PURPOSE OF THE ROLE

• The Repair Shop Assistant provides support to technicians and workshop management to ensure the efficient, safe, and professional operation of the repair shop.
• The role is responsible for assisting with vehicle preparation, workshop housekeeping, movement and care of customer vehicles, handling tools and equipment, and providing general operational support. The successful candidate must demonstrate a strong work ethic, attention to detail, commitment to safety, and willingness to learn and develop within the automotive environment.

MINIMUM REQUIREMENTS
Academic Qualifications

• Grade 12 / Matric Certificate preferred.
• Valid, unendorsed driver's licence preferred.

Work Experience

• Previous experience in an automotive workshop or repair environment 
• Experience assisting technicians or performing general workshop duties
• 5 years working experience within an RMI workshop (passenger vehicles)

Knowledge and Skills

• Basic knowledge of motor vehicles and workshop operations.
• Basic understanding of automotive tools and equipment.
• Ability to follow instructions and workshop procedures.
• Basic communication and interpersonal skills.
• Basic computer literacy will be advantageous.
• Ability to work safely and efficiently.
• Good organisational skills and attention to detail.
• Ability to work as part of a team.