Branch Manager, Operations, Road at DSV

Main Purpose of The Role:

• To manage the staff, resources and clients of the business. Aligning and executing the strategic deliverables of the branch aligned with the overall objectives of the organization.
• All resources within the branch need to be measured, optimally utilized to ensure optimal delivery of Service Catalogue to Clients. 
• The Branch Manager is responsible for the completeness of Revenue, for the financial performance, the Gross Profit profitability, delivery of the Service Catalogue as promised to clients, client retention, supporting growth and new business for the branch. Managing operational excellence and compliance within the branch.

Minimum Requirements:

• Minimum of 5 years people management experience
• Minimum of 5 years’ experience in the following areas
• Operations management, particular logistics & warehousing & Projects
• IR related issues
• Customer relationship management
• Transport management
• Courier operations
• 3 years budgeting and financial controls experience
• Own vehicle with a valid driver's license
• Ability to travel
• Flexible to travel within South Africa as required
• Comprehensive knowledge of the LRA and BCEA and hands-on experience in Industrial Relations (disciplinary enquiries)
• Self-motivated and assertive
• Good communication skills
• Ability to manage and develop team skills and leadership
• Ability to implement new projects with the project teams (crucial)

Electives:

• Previous experience in operations and liaison with clients and branches
• Proven track record in managing national projects

Computer packages:

•  Webcost/SAP 

Qualifications:

• Matric
• Diploma or Degree in Transport, Logistics or Supply Chain, and/or Business Management/Administration

Duties and Responsibilities:

• To manage the delivery of the organization's objectives through communication, measurement and motivation of the staff
• To interface with shared functions ensuring continues cooperation and interactions with these functions
• To manage and deliver on our Service Catalogue to clients
• To manage cost and productivity within the branch ensuring that efficiency and effectiveness is at the order of the day
• To ensure compliance to internal and external controls and other KPI’s set at global and local level
• To deliver on the bottom-line budget commitment to ensure that the business unit budget is met
• To identify opportunities and risks within the business that may impact the business environment and ability to deliver to shareholder commitments
• Managing people’s performance and growth to create a sustainable business environment
• Adherence to deadlines and schedules
• Managing and controlling resources and risk management
• Administrative duties relevant to the position
• Interacting with customers at all levels – in person and telephonically
• Maintain and enforcing existing systems processes and controls with continuous improvement
• Customer dissatisfaction process, analyse failures with regards to deliveries, client complaints, damages etc. to determine root cause and corrective actions
• Actively managing daily operational performance to consistently achieve performance metric targets
• Ensure all vehicles owned; leased; hired; rented or supplied from suppliers (including owner driver) must be fully road worthy and compliant to all locally legal legislation requirements
• Responsible for implementation, support, monitoring, control and sustaining of all Quality, Safety, Health and Environmental (QSHE) Management Systems and requirements
• To ensure that working processes are aligned to the approved quality management systems and all legal and commercial requirement. Standard to ensure client satisfaction