Job Positions at DSV

MAIN PURPOSE OF THE ROLE

• Signing up new accounts. Strategic accounts need to be signed up and the implementation of these accounts need to be managed by the BDM. Maintain and grow existing customer base for the allocated Branch. Meet monthly and annual New business and Retention targets.

DUTIES AND RESPONSIBILITIES

• Represent the DSV brand.
• Sign up new accounts and grow business
• Maintain and grow the existing client base in the ROAD FREIGHT market for the allocated Region and meet monthly and annual NEW BUSINESS targets that have been set.
• Prospect for new business and develop a qualified pipeline of leads and convert to actual billing sustainable clients.
• Manage client relationships, both new and existing where applicable.
• Monthly billing and financial reporting shared with the various stakeholders
• General administrative duties – daily
• Analysis of sales related information and report weekly to Senior Manager Sales and retention.
• Maintaining client data and update regularly in CRM Dynamics
• Continuous reporting on competitor and industry analysis
• Assist in tender/proposal production and delivery (Preparation and presentation)
• Create sustainable value for customers by adopting an innovative approach to their business
• Ensure that the required monthly and accumulative targets are met
• Implementation and communication of signed business is shared with all stakeholders.
• Management of debtor’s days of clients within the company’s requirements.
• Ensure regular Inter department communication
• Identifying cross silo solutions and work with other Department heads to ensure successful partnerships.
• Ensure all client files are updated and maintained as per the company procedures and Quality Management System.
• Carry out any other duties as may be requested by Management.
• Meet the expected client call ratio KPI as indicated by your Manager
• Reporting day to day to the Senior Manager Sales and Retension.
• Weekly and Monthly reporting (where needed/requested)

BASIC MINIMUM REQUIREMENTS

• Completed Matric / Grade 12
• 2-3 years New Business sales experience in the Logistics industry
• Experience in prospecting for new business
• Experience in achieving new business targets set
• Tender Management 
• Experience in selling cross silo solutions and presenting to C Level
• Basic understanding of logistics and end-to-end supply chain
• Valid unendorsed drivers licence with own reliable vehicle (non-negotiable)
• Strong business development skills
• Strong administrative skills with high attention to detail
• Ability to travel extensively to client site’s / meetings

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Main Purpose of The Role:

• To manage the staff, resources and clients of the business. Aligning and executing the strategic deliverables of the branch aligned with the overall objectives of the organization.
• All resources within the branch need to be measured, optimally utilized to ensure optimal delivery of Service Catalogue to Clients. 
• The Branch Manager is responsible for the completeness of Revenue, for the financial performance, the Gross Profit profitability, delivery of the Service Catalogue as promised to clients, client retention, supporting growth and new business for the branch. Managing operational excellence and compliance within the branch.

Minimum Requirements:

• Minimum of 5 years people management experience
• Minimum of 5 years’ experience in the following areas
• Operations management, particular logistics & warehousing & Projects
• IR related issues
• Customer relationship management
• Transport management
• Courier operations
• 3 years budgeting and financial controls experience
• Own vehicle with a valid driver's license
• Ability to travel
• Flexible to travel within South Africa as required
• Comprehensive knowledge of the LRA and BCEA and hands-on experience in Industrial Relations (disciplinary enquiries)
• Self-motivated and assertive
• Good communication skills
• Ability to manage and develop team skills and leadership
• Ability to implement new projects with the project teams (crucial)

Electives:

• Previous experience in operations and liaison with clients and branches
• Proven track record in managing national projects

Computer packages:

•  Webcost/SAP 

Qualifications:

• Matric
• Diploma or Degree in Transport, Logistics or Supply Chain, and/or Business Management/Administration

Duties and Responsibilities:

• To manage the delivery of the organization's objectives through communication, measurement and motivation of the staff
• To interface with shared functions ensuring continues cooperation and interactions with these functions
• To manage and deliver on our Service Catalogue to clients
• To manage cost and productivity within the branch ensuring that efficiency and effectiveness is at the order of the day
• To ensure compliance to internal and external controls and other KPI’s set at global and local level
• To deliver on the bottom-line budget commitment to ensure that the business unit budget is met
• To identify opportunities and risks within the business that may impact the business environment and ability to deliver to shareholder commitments
• Managing people’s performance and growth to create a sustainable business environment
• Adherence to deadlines and schedules
• Managing and controlling resources and risk management
• Administrative duties relevant to the position
• Interacting with customers at all levels – in person and telephonically
• Maintain and enforcing existing systems processes and controls with continuous improvement
• Customer dissatisfaction process, analyse failures with regards to deliveries, client complaints, damages etc. to determine root cause and corrective actions
• Actively managing daily operational performance to consistently achieve performance metric targets
• Ensure all vehicles owned; leased; hired; rented or supplied from suppliers (including owner driver) must be fully road worthy and compliant to all locally legal legislation requirements
• Responsible for implementation, support, monitoring, control and sustaining of all Quality, Safety, Health and Environmental (QSHE) Management Systems and requirements
• To ensure that working processes are aligned to the approved quality management systems and all legal and commercial requirement. Standard to ensure client satisfaction

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Tertiary Qualification(s)

• Degree / Diploma in Industrial Engineering or relevant three year qualification from accredited institution and/or Project Management Training

Additional Computer Skills:

• MICROSOFT VISIO & PROJECT (Advanced),
•  ERP Systems, AUTOCAD (Basic), DATA ANALYSIS, SQL (Basic) & MICROSOFT ACCESS (Basic)
• Power BI
• Power Automate
• Power Queries
• DAX
• Python (mathematical modeling)

Job-related Requirements:

• 2 years in logistics environment, including WMS implementation;
• Industrial Engineering experience: > 2 years in a logistics environment.
• Warehouse & Operational Management experience:  > 1 years with demonstrated knowledge of best practices & legal compliance;
• Leadership experience in Project or Operations role: > 1 years with effective staff performance management & development;
• Detail oriented, high work rate & quality of work;
• Facilitation skills: > 2 years effective experience in leading & influencing a diverse group through planning and/or problem solving activities for effective outcomes;
• WMS/ERP Systems Skills and experience: > 1 years operational experience, development experience will be advantageous.
• Warehouse Best Practice: w.r.t. warehousing processes and inventory management, e.g. Lean, WERC, etc.

Electives:

• General business acumen and sound knowledge of procurement principles, engineering economics and fundamental accounting principles;
• Warehouse Design and Configuration aligned to Best Practices, OHS and Legal Compliance: Extensive knowledge and experience;
• Applied negotiation skills
•  Applied risk management skills
• Supply Chain Management accreditation such as CSCP, SCOR-P, etc
• Project Management accreditation such as Prince2 or PMP
• Change Management accreditation such as ProSci Practitioner

MAIN PURPOSE OF THE ROLE 

• Responsible for implementing warehousing and production logistics solutions, whilst managing stakeholder (internal & external) expectations throughout the implementation phase.
• The candidate will be responsible to interact with and assist in the design, planning and continual improvement opportunities in warehousing and production logistics operations
• This role directly supports company objectives and contributes to identifying, analyzing & developing value-adding and robust solutions for current & prospective customers.
• It is vital for the success of this position for the candidate to effectively align customer needs and solutions, with DSV values, policies and Solutions strategy to directly support sustainable and profitable business.
• Successful collaboration with Operations team & other internal stakeholders is critical

DUTIES & RESPONSIBILITIES 

• Tools: Application of the following tools and/or methodologies as appropriate and when required:
• Material flow mappin
• Warehouse and layout design
•  Qualitative flow measurement
• Manning requirements calculations
• Material handling equipment selection
• Procurement tender adjudication
• Project Office (Clarity)
• AQP (Advanced Quality Process) – Facilitation
• Slotting of Inventory
• Productivity and warehouse Improvement
• Analysis and recommendations: 1) Data (analysis, comparison, sense checking), 2) Processes (supporting business objectives, complete, accurate, relevant, error proofed, common exceptions covered, measurable), 3) Facilities (best practices, flow, flexibility, compliance);
• Implementations: Implement and/or support initiatives & monitor tangible and intangible benefits of changes;
• Project Management: Plan, document, execute, monitor, control and close projects using established DSV PM principles and tools, and ensuring effective communication with all stakeholders;
• Risk Management: Apply sound risk management principles to all aspects of projects & engineering activities to ensure all risk factors are avoided, mitigated and/or managed in the best interests of DSV business, clients and staff. Objective of this is also to reduce the time and cost of change / implementations;
• Client Relationship Management: To develop and maintain sound client relationships based on competence, respect and trust, and to leverage this in support of 1) strategic positioning of the client with other business units and 2) account retention and organic growth;
• Contractual: Support contract development and/or negotiation with clients and suppliers;
• Financial: Provide input to and/or develop department budget, and measure performance against same;
• Procurement: Support supplier selection and management aligned with sound ethical business practice and DSV Policy;
• Group Facilitation: Leading & influencing a diverse group through planning and/or problem solving activities as required, including Advance Quality Planning (AQP);
• Warehouse Management Systems: Knowledge of key functions and features of systems used by DSV, in support of solutions development, sales activities and implementations;
• Travel: Reasonable local and international travel requirement to use knowledge, skills and experience in support of relevant DSV business objectives.

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Qualification(s):

• Matric
• A diploma in Occupational Health and Safety or related Safety management qualification SAMTRAC, SHEMTRAC, Mordern SHEQ Risk Management or NEBOSH. 
  SACPCMP or SAIOSH registration will be an advantage. 

Computer Skills:

• Highly proficient in Excel/ PowerPoint for data management and reporting.
• Strong computer skills and expert knowledge of Microsoft Word, Excel, Power Point, Teams, and Access.

Job-related Requirements:

• Experience: 2–5 years of proven experience as a SHE Officer (or similar role) within manufacturing, construction, automotive, or warehouse environments is essential.
• Risk Management: Prior experience in conducting Hazard Identification and Risk Assessments (HIRA) is essential.
• Auditing: Previous experience conducting internal audits is required.
• Transportation: Must possess a valid driver’s license and have access to a reliable personal vehicle.
• Incident Analysis: Proficient in root cause analysis and incident investigation methodologies.
• Legislative Knowledge: In-depth knowledge of the Occupational Health and Safety Act and regulations, standards, and procedures.
• ISO Standards: Previous experience with ISO standards management systems. (ISO 45001; ISO 14001; ISO 900)
• Compliance Expertise: Extensive knowledge of safety compliance standards and best practices.

ADDED ADVANTAGES FOR THIS ROLE:

• Time Management: Strong organizational and time management skills with the ability to effectively prioritize and manage multiple tasks.
• Attention to Detail: Highly detail-oriented, well-organized, and capable of working collaboratively across teams.
• Team Leadership: Demonstrated ability to lead and manage diverse teams with strong interpersonal and people management skills.
• Communication Skills: Excellent written and verbal communication abilities.
• Flexibility: Willingness to work extended hours during weekdays and weekends as required.
• Independence: Capable of operating independently with strong operational insight and decision-making ability.
• Analytical Thinking: Strong analytical skills with the ability to make decisions quickly and effectively under pressure

MAIN PURPOSE OF THE ROLE:

• Responsible for supporting compliance with Occupational Health and Safety legislation, regulations, and standards. Oversees and monitors safety and environmental functions to ensure legal and operational compliance within the business unit.
• Ensures client, and performance standards are met while aligning operations with company policies, strategic goals, and continuous improvement initiatives.

DUTIES & RESPONSIBILITIES:

• Implement, maintain, and align the company's safety management systems with business objectives.
• Ensure legal compliance through regular audits, surveys, and risk assessments (HIRA).
• Develop and update risk assessments, Safe Work Procedures (SWPs), and Single Point Lessons.
• Schedule and document Health & Safety Committee meetings and representative inspections.
• Investigate incidents, implement corrective actions, and ensure compliance with COIDA for IODs.
• Analyse incident data and trends to improve safety practices and reduce risks.
• Conduct regular SHE inspections and ensure timely closure of corrective actions.
• Roll out and facilitate HSE initiatives, including safety inductions and technical guidance, to enhance awareness and proactively identify and mitigate risks on-site.
• Deliver safety training on policies, procedures, and regulations.
• Roll out and facilitate HSE initiatives, including safety inductions and technical guidance, to enhance awareness and proactively identify and mitigate risks on-site.
• Liaise with external stakeholders and benchmark safety best practices
• Provide SHE advice to management, employees, and contractors.
• Maintain accurate records, reports, and interpret safety statistics.
• Attend internal/customer meetings and provide operational SHE feedbacks.
• Ensure compliance with material handling guidelines and PPE standards.
• Assess and advise on safety and ergonomics for current operations and future MP&L changes.
• Support plant layout reviews, product change assessments, and logistics process improvements.
• Monitor and resolve design and process issues in MP&L operations.
• Conduct risk assessments for chemical handling, storage, and transport.
• Implement ergonomic controls across various job categories.Identify hazards related to machinery and equipment; enforce safety controls.
• Manage environmental risks, waste disposal, and workplace audits.
• Maintain and communicate the plant's emergency response plan, ensuring readiness through regular training and drills for emergency response teams.

Operational Performance: 

• Delivering on client and internal continuous improvement requirements and driving Lean culture.
• Customer dissatisfaction process analyses failures with regards to deliveries, client complaints, damages etc. to determine root cause and corrective actions.
• Follow through on corrective actions and close the Corrective and Preventative Actions Process

 Job Information:

• High level of emotional intelligence and maturity to manage multiple levels of stakeholders’ expectations within the client’s environment.
• Initiative to act proactively in an ever-changing client environment. 
• Assertiveness, clients changing needs/demands must be managed firmly and tactfully
• High degree of common sense to understand implications of actions as well as failure to act, and enough initiative to act proactively when required
• Deadline driven and can work with little to no supervision to achieve objectives
• Report writing skills