Hot Openings at Amazon

Description

• Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.
• You’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful.

Key job responsibilities

• Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts
• Support and train employees to deliver great service and supervise them in their daily tasks
• Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
• Work with other departments to find solutions to address common issues or support needs in areas of key performance
• Use data analysis to identify ways to optimise safety, quality and productivity

A day in the life

• As an Operations supervisor, you’ll be based in one of our operational sites. You’ll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day.
• You’ll escalate any issues you spot to your manager, but sometimes you’ll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times, you’ll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.

About the team

• We’re expanding our team within Amazon Operations! If you’re interested in joining a business where you can have fun, achieve amazing results and put smiles on people’s faces, this could be the role for you.
• As an Operations Specialist you will oversee the shift management in one of our first mile fulfilment centers, middle mile sortation centers or final mile delivery stations. Our Operations Specialists drive the pulse of our operations on the ground and play a key role in getting our customers’ orders out to them in every step of the chain.
• This is a varied, challenging role and every day is different!

Basic Qualifications

• equivalent, or High School diploma
• Do you have experience in Operations/Manufacturing/Logistics/Production/ Supply Chain

Preferred Qualifications

• Bachelor's degree or equivalent, or experience in a relevant field

go to method of application »

Description

• Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.
• You’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful.

Key job responsibilities

• Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts
• Support and train employees to deliver great service and supervise them in their daily tasks
• Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
• Work with other departments to find solutions to address common issues or support needs in areas of key performance
• Use data analysis to identify ways to optimise safety, quality and productivity

A day in the life

• As an Operations supervisor, you’ll be based in one of our operational sites. You’ll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day.
• You’ll escalate any issues you spot to your manager, but sometimes you’ll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times, you’ll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.

About the team

• We’re expanding our team within Amazon Operations! If you’re interested in joining a business where you can have fun, achieve amazing results and put smiles on people’s faces, this could be the role for you.
• As an Operations Specialist you will oversee the shift management in one of our first mile fulfilment centers, middle mile sortation centers or final mile delivery stations. Our Operations Specialists drive the pulse of our operations on the ground and play a key role in getting our customers’ orders out to them in every step of the chain.
• This is a varied, challenging role and every day is different!

Basic Qualifications

• equivalent, or High School diploma
• Do you have experience in Operations/Manufacturing/Logistics/Production/ Supply Chain

Preferred Qualifications

• Bachelor's degree or equivalent, or experience in a relevant field

go to method of application »

Description

• Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.
• You’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful.

Key job responsibilities

• Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts
• Support and train employees to deliver great service and supervise them in their daily tasks
• Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
• Work with other departments to find solutions to address common issues or support needs in areas of key performance
• Use data analysis to identify ways to optimise safety, quality and productivity

A day in the life

• As an Operations supervisor, you’ll be based in one of our operational sites. You’ll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day.
• You’ll escalate any issues you spot to your manager, but sometimes you’ll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times, you’ll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.

About the team

• We’re expanding our team within Amazon Operations! If you’re interested in joining a business where you can have fun, achieve amazing results and put smiles on people’s faces, this could be the role for you.
• As an Operations Specialist you will oversee the shift management in one of our first mile fulfilment centers, middle mile sortation centers or final mile delivery stations. Our Operations Specialists drive the pulse of our operations on the ground and play a key role in getting our customers’ orders out to them in every step of the chain.
• This is a varied, challenging role and every day is different!

Basic Qualifications

• equivalent, or High School diploma
• Do you have experience in Operations/Manufacturing/Logistics/Production/ Supply Chain

Preferred Qualifications

• Bachelor's degree or equivalent, or experience in a relevant field

go to method of application »

Description

• Join our South Africa Operations team and lead a talented group of salaried and hourly employees in delivering exceptional fulfillment experiences to our customers.
• You'll drive operational excellence across our network by fostering a culture of safety, quality, and continuous improvement while empowering your team to succeed.

Key job responsibilities

• Support, mentor, and develop your salaried and hourly team members, providing them with the tools and guidance they need to succeed in their roles
• Lead projects with site and regional impact, working collaboratively with other leaders to implement solutions that drive business objectives
• Build and execute productivity plans by analyzing forecasts, determining staffing requirements, and coordinating with regional partners to balance workload effectively
• Manage safety, quality, productivity, and on-time customer delivery by monitoring key metrics and taking corrective action when needed
• Partner with support teams across Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop and implement plans that meet operational goals

International Training Requirement:

• This role requires mandatory international training for the first 4 weeks, with the possibility of extension up to 6 months where operationally required. Successful candidates must be willing and able to be based outside of South Africa for the duration of their training period.
• Support with travel and accommodation arrangements will be provided. A valid passport and willingness to travel internationally are essential requirements for this position.

A day in the life

• As an Operations Manager, you'll spend your day engaging with your team across our fulfillment operations, which span three critical phases: first mile (product storage and preparation), middle mile (order transport), and last mile (customer delivery).
• You'll review performance metrics and forecasts to optimize productivity, collaborate with cross-functional partners including Safety, Engineering, and Human Resources to solve operational challenges, and mentor your team members to help them grow in their roles.
• You might lead a project to streamline processes, conduct safety briefings, or work with regional leaders to balance workload distribution. Your focus remains constant: ensuring customers receive their orders on time, every time, while maintaining the highest standards of safety and quality.
• About the team
• We are a dedicated operations team committed to becoming the most loved e-commerce store in South Africa by delivering locally-relevant fulfillment experiences that delight our customers.
• Our team embraces a Day 1 culture we stay curious, invent solutions, and learn quickly from both successes and setbacks. We invest in developing our people and continuously innovate to serve our communities better.
• When you join us, you'll work alongside colleagues who are passionate about operational excellence and committed to supporting one another's growth. Together, we're building something meaningful for South Africa's e-commerce landscape.

Basic Qualifications

• 3+ years of program management, logistics, operations, supply chain, transportation, or related field experience
• 3+ years of people management experience
• Experience with performance metrics, process improvement and Lean techniques
• Knowledge of Excel skills to be able to refine data and prepare business reports

Preferred Qualifications

• 5+ years of maintenance or engineering experience, or experience in Logistics, Distribution or Fulfillment processes
• Experience with Lean or Six Sigma analytical techniques
• Experience in leading large, cross functional projects
• Valid passport and willingness to travel internationally

go to method of application »

Description

• The Corporate Investigator is responsible for investigating reports of internal theft, vandalism, fraud, suspicious activity, and violations of company policy under the guidance of the GI Regional Manager. The Corporate Investigator utilizes technology, analysis, interviewing, and assessment techniques to protect and safeguard personnel, information, and assets.
• Investigations range from moderate to complex in nature, with senior investigator and GI Regional Manager collaboration on high-profile or sensitive matters. Corporate Investigators work as part of a team, providing support and resources to local stakeholders across global locations, and are expected to embrace the concepts of continuous process improvement, innovation, and shared risk management.

Key job responsibilities

• Analyze CCTV video, access control systems, and other data collection capabilities in response to incidents to identify behaviors, root causes, locations, potential evidence, and/or person(s) involved.
• Organize, prioritize, and investigate multiple incidents as part of a managed caseload, with overlapping deadlines and priorities, escalating complex matters to the GI Regional Manager as appropriate.
• Collect, document, and preserve video, still images, documents, and other evidence/materials connected to an investigation and maintain them as part of the investigations’ workflow and case adjudication process.
• Conduct interviews of victims, witnesses, and persons of interest utilizing established interviewing techniques and skills specific to corporate investigations, with mentorship from senior team members on complex or sensitive interviews.
• Conduct investigations related to threats originating from external sources outside the company, and internal incidents and issues such as theft of client assets or intellectual property, vandalism across the enterprise.
• Utilize a structured investigative workflow and case management system to track and close investigations and analyze trends and patterns to identify causation, mitigate loss, and support process changes to prevent future incidents.
• Demonstrate developing written and verbal communication skills, including clear and precise writing, effective interpersonal skills, and the ability to empathize and verbally connect with people during both stressful and non-stressful situations while facilitating accurate recollection using non-threatening, non-coercive questioning and open-ended conversation.
• Actively participate in training and mentoring opportunities, seek feedback from senior investigators and GI Regional Managers, and share knowledge with peers as competencies develop.
• Conduct and manage investigations utilizing both automated and manual tools, such as Adobe Photoshop, Adobe Acrobat DC, Adobe Lightroom, Adobe Bridge, Microsoft Word, Lenel, Microsoft Outlook, and a cloud-based case management system.
• Assist in compiling and publishing case management metrics.
• Other duties as assigned.

About the team

Why Amazon Security?

• At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture

• In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth

• We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

• We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

On-Call Responsibility

• This position involves on-call responsibilities, typically for one week every two months. We don’t like getting paged in the middle of the night or on the weekend, so we work to ensure that our systems are fault tolerant. When we do get paged, we work together to resolve the root cause so that we don’t get paged for the same issue twice.

Basic Qualifications

• Experience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management or a related field that involves conducting threat assessments, workplace investigations, and/or incident response
• Bachelor’s Degree or equivalent professional experience
• 3+ years’ experience working in Corporate Investigations, Law Enforcement, Security Operations, Incident Management, or a related field
• Experience conducting corporate, product, and/or vendor investigations with increasing complexity
• Foundational investigative and analytical skills specific to a corporate high-tech environment, including CCTV video review and preservation, an understanding of Chain of Custody, and knowledge of the methods of investigation
• Experience conducting investigations using traditional investigative trade craft, effective interviewing skills, and technology
• Willingness to learn new methods and approaches to seemingly familiar problems/situations
• Experience using a variety of software, including open-source databases, web browsers, remote desktop, and SharePoint

Preferred Qualifications

• Familiarity with the ASIS Professional Investigator’s Manual and the (ASIS) ANSI Standard for Investigations
• Experience using video analytics tools
• Certified Fraud Examiner (CFE) or Professional Certified Investigator (PCI) certification
• Experience working with security personnel in a corporate or government environment.
• Demonstrated ability to work in a fast-paced, team-oriented environment with competing priorities.
• Demonstrated ability to identify security gaps and opportunities and develop appropriate mitigation recommendations and plans, from a multidisciplinary perspective.
• Interest in building and maintaining Public/Private partnerships and safety-related committees and industry groups.
• Experience managing investigations in a global organization private sector experience preferred.
• Results-oriented leader that possesses strong influencing skill and is comfortable working in a fast-paced environment.

go to method of application »

Description

• The Corporate Investigator is responsible for investigating reports of internal theft, vandalism, fraud, suspicious activity, and violations of company policy under the guidance of the GI Regional Manager. The Corporate Investigator utilizes technology, analysis, interviewing, and assessment techniques to protect and safeguard personnel, information, and assets.
• Investigations range from moderate to complex in nature, with senior investigator and GI Regional Manager collaboration on high-profile or sensitive matters. Corporate Investigators work as part of a team, providing support and resources to local stakeholders across global locations, and are expected to embrace the concepts of continuous process improvement, innovation, and shared risk management.

Key job responsibilities

• Analyze CCTV video, access control systems, and other data collection capabilities in response to incidents to identify behaviors, root causes, locations, potential evidence, and/or person(s) involved.
• Organize, prioritize, and investigate multiple incidents as part of a managed caseload, with overlapping deadlines and priorities, escalating complex matters to the GI Regional Manager as appropriate.
• Collect, document, and preserve video, still images, documents, and other evidence/materials connected to an investigation and maintain them as part of the investigations’ workflow and case adjudication process.
• Conduct interviews of victims, witnesses, and persons of interest utilizing established interviewing techniques and skills specific to corporate investigations, with mentorship from senior team members on complex or sensitive interviews.
• Conduct investigations related to threats originating from external sources outside the company, and internal incidents and issues such as theft of client assets or intellectual property, vandalism across the enterprise.
• Utilize a structured investigative workflow and case management system to track and close investigations and analyze trends and patterns to identify causation, mitigate loss, and support process changes to prevent future incidents.
• Demonstrate developing written and verbal communication skills, including clear and precise writing, effective interpersonal skills, and the ability to empathize and verbally connect with people during both stressful and non-stressful situations while facilitating accurate recollection using non-threatening, non-coercive questioning and open-ended conversation.
• Actively participate in training and mentoring opportunities, seek feedback from senior investigators and GI Regional Managers, and share knowledge with peers as competencies develop.
• Conduct and manage investigations utilizing both automated and manual tools, such as Adobe Photoshop, Adobe Acrobat DC, Adobe Lightroom, Adobe Bridge, Microsoft Word, Lenel, Microsoft Outlook, and a cloud-based case management system.
• Assist in compiling and publishing case management metrics.
• Other duties as assigned.

About the team

Why Amazon Security?

• At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture

• In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth

• We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

• We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

On-Call Responsibility

• This position involves on-call responsibilities, typically for one week every two months. We don’t like getting paged in the middle of the night or on the weekend, so we work to ensure that our systems are fault tolerant. When we do get paged, we work together to resolve the root cause so that we don’t get paged for the same issue twice.

Basic Qualifications

• Experience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management or a related field that involves conducting threat assessments, workplace investigations, and/or incident response
• Bachelor’s Degree or equivalent professional experience
• 3+ years’ experience working in Corporate Investigations, Law Enforcement, Security Operations, Incident Management, or a related field
• Experience conducting corporate, product, and/or vendor investigations with increasing complexity
• Foundational investigative and analytical skills specific to a corporate high-tech environment, including CCTV video review and preservation, an understanding of Chain of Custody, and knowledge of the methods of investigation
• Experience conducting investigations using traditional investigative trade craft, effective interviewing skills, and technology
• Willingness to learn new methods and approaches to seemingly familiar problems/situations
• Experience using a variety of software, including open-source databases, web browsers, remote desktop, and SharePoint

Preferred Qualifications

• Familiarity with the ASIS Professional Investigator’s Manual and the (ASIS) ANSI Standard for Investigations
• Experience using video analytics tools
• Certified Fraud Examiner (CFE) or Professional Certified Investigator (PCI) certification
• Experience working with security personnel in a corporate or government environment.
• Demonstrated ability to work in a fast-paced, team-oriented environment with competing priorities.
• Demonstrated ability to identify security gaps and opportunities and develop appropriate mitigation recommendations and plans, from a multidisciplinary perspective.
• Interest in building and maintaining Public/Private partnerships and safety-related committees and industry groups.
• Experience managing investigations in a global organization private sector experience preferred.
• Results-oriented leader that possesses strong influencing skill and is comfortable working in a fast-paced environment.

go to method of application »

Description

Please note, this role is based in Durban, KZN.

• Amazon is looking for a talented leader who will manage our fulfillment centers (FC) operated by Third Party Logistics (3PL) providers in South Africa. The leader will be responsible for managing the relationship with and providing direction to 3PL providers, launching 3PL FC’s, managing the performance of fulfillment operations, and continuously driving improvement on customer experiences and cost structure with 3PL providers.
• This leadership position plays a key role in shaping Amazon’s operation by developing the fulfillment strategy and managing the long-term relationship between Amazon and our 3PL providers.
• In this context, the leader will be working closely with our 3PL providers and internal stakeholders such as Supply Chain, Transportation, and Consumer teams on a regular basis, and working with cross-functional leaders globally to drive various initiatives and programs.
• The leader will be accountable for dealing with challenging operational issues that will require a deep analysis of fulfillment operations, and for innovating and implementing solutions that will influence the short and long-term operations.

Key job responsibilities

• Develop and manage the business relationships with 3PL carriers, spanning optimization and resolution of operational issues to supporting commercial and contractual negotiations.
• Manage the performance of 3PL FC providers, including but not limited to safety, customer experience, quality, and cost.
• Partner with cross-functional teams such as Finance and Analytics to develop reports and mechanism to manage operational and financial performance on a daily basis.
• Work with Supply Chain and Capacity Planning to plan and secure capacity with 3PL providers.
• Partner with / leverage other internal tech and non-tech resources to improve fulfillment capabilities and performance; facilitate system development and adoption with 3PL providers and internal teams.
• Drive continuous improvement initiatives with 3PL providers and internal teams to provide best in class fulfillment experience and cost structure.

A day in the life

• Review daily performance reports and work with 3PL to bridge performance gaps and implementing corrective actions
• Manage emerging issues that may risk operations, putting in place mitigations to protect customer promise and delivery experience
• Prepare and contribute to weekly, monthly and quarterly business reviews
• Respond to customer and stakeholder escalations

About the team

• South Africa Operations are a small, but mighty team powering our vision to be the most loved e-commerce store in South Africa by delighting customers with the best, locally-relevant fulfillment experience.
• We get stuff done upholding Amazon's Day 1 culture. We are committed to developing our employees. We invent in our communities and innovate continuously. When we fail, we do so quickly, learn and iterate.

Basic Qualifications

• 2+ years of employee and performance management experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience
• Bachelor's degree or equivalent

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Description

• Come help us build automation that manages millions of hosts for Amazon.
• The Managed Fleets team abstracts host and fleet management away from thousands of service teams across Amazon, freeing up engineers to build services and deliver value to our customers. We operate at scale and manage millions of hosts.

Utility Computing (UC)

• AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry.
• As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.

Key job responsibilities

• On the Managed Fleets team, you will get to build innovative software that lets customers define the shape and size of their fleets and to monitor the health and efficiency of how they are run.
• You will be using technologies like Java, Typescript, React and Python as well as various Native AWS services and Amazon-internal tools. We don't expect you to be an expert in, or know all these technologies listed, but we do expect you to be excited to learn about them. As an experienced engineer in this team, you will be a leader in the team, developing high quality software designs & solutions.
• This position involves on-call responsibilities. This is typically once every 6 weeks. We don’t like to be paged unnecessarily and we strive to keep this down and ensure our systems are fault tolerant. Our team values work-life balance and respect each others time.

A day in the life

• A successful Software Development Engineer will have good design skills, an excellent ability to solve problems, good communication skills and a desire to be a key technical contributor. The software you will be responsible for will require a breadth of technical development knowledge (i.e. distributed systems, synchronous API orchestration, scalability, availability).
• Daily work will involve interacting with engineers, stakeholders and managers. We are just starting to scratch the surface of the opportunity in front of us and if this sounds like a place for you; come build with us and have Amazon-scale impact.

Basic Qualifications

• 5+ years of non-internship professional software development experience
• 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• Experience as a mentor, tech lead or leading an engineering team

Preferred Qualifications

• 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Bachelor's degree in computer science or equivalent

go to method of application »

• This role requires a Portuguese speaking auditor. Fluency in Portuguese and English is mandatory. Fluency in other languages is highly desirable and will be considered a significant advantage.

Key job responsibilities

Quality Auditing

• Perform high-volume, accurate auditing of both manual and automated moderation decisions to ensure compliance with Amazon’s community moderation guidelines
• Identify and document moderation errors, distinguishing between avoidable errors, judgment calls, and harmful misses
• Maintain consistently high personal audit accuracy and productivity against established targets

Insights & Continuous Improvement

• Provide data-driven insights and recommendations to improve quality metrics for both manual and automated moderation
• Support calibration sessions with moderation partner sites, aligning on guideline interpretation and quality standards
• Conduct root cause analysis on quality trends and contribute findings to partner support WBRs and business reporting

Collaboration & Guidelines

• Participate in auditing projects including the creation, improvement, and simplification of moderation guidelines
• Serve as a QA resource for moderation representatives and management
• Support automation deep-dive analyses by providing accurate audit data and insights to engineering teams
• Collaborate with training specialists to ensure moderation quality improvements are embedded in training materials

A day in the life

• Your day will center on auditing moderation decisions across multiple community skills and marketplaces. You will review queued audit samples, assess whether moderation decisions comply with guidelines, document errors with clear rationale, and contribute to quality reporting.
• You may participate in calibration sessions, support guideline development work, or assist with ad hoc auditing projects such as model retraining audits or regex reviews. You will work closely with your Team Manager and fellow auditors to maintain the team’s high-performance standards.

Basic Qualifications

• Can manage multiple projects and meet deadlines
• Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Matric/Grade 12/NQF4 or equivalent or higher qualification(s)
• Speak, write, and read fluently in English and Portuguese
• Work schedule flexibility

Preferred Qualifications

• Experience with data analysis and basic Excel skills
• Experience with content production processes
• Experience demonstrating problem solving and root cause analysis
• Experience in compliance, audit or risk management
• Proficiency in additional languages beyond those required for the role

go to method of application »

• This role requires a Spanish speaking auditor. Fluency in Spanish and English is mandatory. Fluency in other languages is highly desirable and will be considered a significant advantage.

Key job responsibilities

Quality Auditing

• Perform high-volume, accurate auditing of both manual and automated moderation decisions to ensure compliance with Amazon’s community moderation guidelines
• Identify and document moderation errors, distinguishing between avoidable errors, judgment calls, and harmful misses
• Maintain consistently high personal audit accuracy and productivity against established targets

Insights & Continuous Improvement

• Provide data-driven insights and recommendations to improve quality metrics for both manual and automated moderation
• Support calibration sessions with moderation partner sites, aligning on guideline interpretation and quality standards
• Conduct root cause analysis on quality trends and contribute findings to partner support WBRs and business reporting

Collaboration & Guidelines

• Participate in auditing projects including the creation, improvement, and simplification of moderation guidelines
• Serve as a QA resource for moderation representatives and management
• Support automation deep-dive analyses by providing accurate audit data and insights to engineering teams
• Collaborate with training specialists to ensure moderation quality improvements are embedded in training materials

A day in the life

• Your day will center on auditing moderation decisions across multiple community skills and marketplaces. You will review queued audit samples, assess whether moderation decisions comply with guidelines, document errors with clear rationale, and contribute to quality reporting.
• You may participate in calibration sessions, support guideline development work, or assist with ad hoc auditing projects such as model retraining audits or regex reviews. You will work closely with your Team Manager and fellow auditors to maintain the team’s high-performance standards.

Basic Qualifications

• Can manage multiple projects and meet deadlines
• Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Matric/Grade 12/NQF4 or equivalent or higher qualification(s)
• Speak, write, and read fluently in English and Portuguese
• Work schedule flexibility

Preferred Qualifications

• Experience with data analysis and basic Excel skills
• Experience with content production processes
• Experience demonstrating problem solving and root cause analysis
• Experience in compliance, audit or risk management
• Proficiency in additional languages beyond those required for the role