Operations Manager, ZA Fulfillment & Operations at Amazon

Description

• Join our South Africa Operations team and lead a talented group of salaried and hourly employees in delivering exceptional fulfillment experiences to our customers.
• You'll drive operational excellence across our network by fostering a culture of safety, quality, and continuous improvement while empowering your team to succeed.

Key job responsibilities

• Support, mentor, and develop your salaried and hourly team members, providing them with the tools and guidance they need to succeed in their roles
• Lead projects with site and regional impact, working collaboratively with other leaders to implement solutions that drive business objectives
• Build and execute productivity plans by analyzing forecasts, determining staffing requirements, and coordinating with regional partners to balance workload effectively
• Manage safety, quality, productivity, and on-time customer delivery by monitoring key metrics and taking corrective action when needed
• Partner with support teams across Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop and implement plans that meet operational goals

International Training Requirement:

• This role requires mandatory international training for the first 4 weeks, with the possibility of extension up to 6 months where operationally required. Successful candidates must be willing and able to be based outside of South Africa for the duration of their training period.
• Support with travel and accommodation arrangements will be provided. A valid passport and willingness to travel internationally are essential requirements for this position.

A day in the life

• As an Operations Manager, you'll spend your day engaging with your team across our fulfillment operations, which span three critical phases: first mile (product storage and preparation), middle mile (order transport), and last mile (customer delivery).
• You'll review performance metrics and forecasts to optimize productivity, collaborate with cross-functional partners including Safety, Engineering, and Human Resources to solve operational challenges, and mentor your team members to help them grow in their roles.
• You might lead a project to streamline processes, conduct safety briefings, or work with regional leaders to balance workload distribution. Your focus remains constant: ensuring customers receive their orders on time, every time, while maintaining the highest standards of safety and quality.
• About the team
• We are a dedicated operations team committed to becoming the most loved e-commerce store in South Africa by delivering locally-relevant fulfillment experiences that delight our customers.
• Our team embraces a Day 1 culture we stay curious, invent solutions, and learn quickly from both successes and setbacks. We invest in developing our people and continuously innovate to serve our communities better.
• When you join us, you'll work alongside colleagues who are passionate about operational excellence and committed to supporting one another's growth. Together, we're building something meaningful for South Africa's e-commerce landscape.

Basic Qualifications

• 3+ years of program management, logistics, operations, supply chain, transportation, or related field experience
• 3+ years of people management experience
• Experience with performance metrics, process improvement and Lean techniques
• Knowledge of Excel skills to be able to refine data and prepare business reports

Preferred Qualifications

• 5+ years of maintenance or engineering experience, or experience in Logistics, Distribution or Fulfillment processes
• Experience with Lean or Six Sigma analytical techniques
• Experience in leading large, cross functional projects
• Valid passport and willingness to travel internationally