Branch Manager - Stellenbosch at Marsh

• We are seeking a talented individual to join our Corporate division at Marsh. This role will be based in Stellenbosch, hybrid and has a requirement of working at least three days a week in the office.
• We are searching for a strong, and inspirational leader who knows how to drive team members to greater success.
• This role will report to the relevant Segment Leader and work closely with all segments and functions. The appointed person will be responsible for the day-to-day management of the Stellenbosch offices, building a positive culture within the branch and will include duties such as servicing and retention of clients, managing relationships with underwriters and managing and developing staff. In addition, the appointed person will be required to provide input into strategic decisions that affect the functional area of responsibility & managing & developing the region’s budget. Responsibility of resolving escalated issues arising from operations and requiring collaboration with other departments.

Main Focus

• To manage and run the Stellenbosch Branch profitably
• To develop and grow income and business in the Stellenbosch office
• To manage, train, develop, coach and motivate staff
• To give input on national matters
• To service and retain clients

We will count on you to:

• Effectively manage office finances by implementing robust credit control measures to minimize outstanding debts, ensuring timely payments.
• Develop accurate financial forecasts and budgets to provide a clear financial roadmap, enabling informed decision-making and proactive financial management to achieve financial stability and sustainable growth.
• Drive continuous improvement of branch financials by implementing strategies to increase revenue, reduce costs, and optimize financial performance. This includes analysing financial data, identifying areas for improvement, and implementing targeted initiatives to enhance profitability, efficiency, and financial stability.
• Together with the Segment Leader, manage operational functions feeding into the segment.
• Draw up annual branch business plan.
• Implement “Best Practice” processes and procedures and ensure adherence thereof.
• Manage and measure the minimum standards as required by the company.
• Hold regular meetings between the company and suppliers.
• Set and manage New Business targets.
• Constantly build relationships between clients, suppliers and the company.
• Strengthen and enhance client relationships by providing exceptional service, proactive communication, and personalized solutions to meet their unique needs and exceed their expectations.
• Claims, ensuring that claims are routed to the correct servicing areas in the business.
• Client servicing compatibility management, ensuring that personalities and requirements of clients are matched to the correct skills in the office.
• Lead efforts to grow the branch's business, increase market share, and identify new business opportunities that fit the organization's overall strategy.
• Establish opportunity across all MMC businesses where corporate clients could benefit from MMC services offered

What you need to have:

• Minimum 10 years appropriate experience in short term insurance, sales and client service delivery function
• Matric, relevant formal qualification and AIISA (or similar)
• Must be FAIS compliant
• Must have passed Regulatory Exams – level 1
• Must be fluent in English
• Fluency in Afrikaans will be an added advantage

Behavioural Competencies and Job Skills

• Customer Oriented individual
• Excellent Interpersonal skills
• Planning and organisation skills
• Good problem-solving skills
• Results driven person
• Good Presentation skills
• Excellent negotiation skills
• Good report writing skills
• Verbal and Written communication skills.
• Strong leadership skills
• Strong administration skills
• Self -management skills

What makes you stand out?

• Experience in the insurance sector and client service area
• Team Management experience
• Understanding of Insurance Broking business and dynamics
• Ability to build relationship with colleagues
• Open minded with fast learning capabilities
• Experience with change management to prepare, equip, and guide teams to make organizational changes in the way work will be done
• Continuous improvement approach
• Think outside of the box and a can-do attitude