Branch Manager at West Coast Personnel

• Our client is seeking a results-driven Branch Manager to take full ownership of all branch activities. This role is responsible for leading daily operations, driving sales, managing staff, and overseeing customer service, stock, and credit management, ensuring alignment with company goals.

MINIMUM SKILLS & REQUIREMENTS: 

• Grade 12 / NQF level 4 or the equivalent 
• Drivers Licence 
• 5+ years business development and management skills 
• Sales and/or general management qualification advantageous 
• Must have managed a diverse team before 
• Sound people skills to drive performance and accountability. 

BEHAVIOURAL DIMENSIONS REQUIRED:

• Natural leader with strong motivational skills 
• Must have exceptional communication skills (verbal and written) 
• Strong interpersonal & organisational skills 
• Driven, ambitious & passion to succeed                       
• Highly analytical 
• Ability to work under pressure 
• Consistent & Persistent. 

BRIEF DESCRIPTION OF KEY PERFORMANCE AREAS: 

• Manage, lead, motivate, develop and empower branch employees – thereby retaining a stable team who is able to deliver business goals 
• Drive sales targets and manage operational efficiencies in order to maintain a healthy, profitable business. 
• Ensure excellent customer service by playing an active role in customer contact situations thereby ensuring and maintaining healthy customer relationships. 
• Manage as well as control financial targets within company accepted norms and balance this against business risk. 
• Maintain and improve customer service, sales performance, stock efficiencies and manage business risk related to credit 
• Ensure Stock loss is minimized through compliance with security measures, stock and cash handling procedures. 
• People Management training, mentoring, coaching and management of staff within the store. 
• Ensure sound financial and administrative control over branch, including ISO compliance 
• Ensure adherence and application of company policies and procedures. 
• Accountable for the maintenance of branch image and branch assets 
• Drive branch sales performance to meet or exceed monthly, quarterly and annual targets. 
• Develop and implement local sales strategies aligned with national and regional goals. 
• Identify growth opportunities and work closely with Product Application Engineers to deliver tailored solutions. 
• Oversee all aspects of branch operations, including stock control, order fulfilment and customer service. 
• Manage inventory levels to meet customer demand while minimising excess and obstele stock. 
• Work with supply chain and procurement teams to ensure product availability and resolve supply issues.